Ayomide Onayemi Email and Phone Number

Develop and oversee operational Key Performance Indicators (KPIs) for process owners.Contribute to the implementation of corrective and preventive actions, addressing identified issues to proactively improve overall process efficiency.Communicate process adjustments to affected business units transparently and seamlessly, ensuring a smooth transition.Identify process gaps and propose strategic solutions to elevate efficiency and effectiveness.Lead training sessions to ensure impacted business units are proficient in the changes, facilitating a seamless adaptation to updated processes.Deliver improvement recommendations to key stakeholders, grounded in comprehensive data analysis, ensuring informed insights guide decision-making.

Address and resolve technical inquiries and issues related to WTTx and FTTx services, providing comprehensive support to customers.Educate customers on the features and functionalities of WTTx and FTTx services, offering guidance to enhance their understanding and optimize their user experience.Assist customers in troubleshooting connectivity problems, service disruptions, and other issues, working collaboratively with technical teams to ensure prompt resolution.Handle inquiries related to service plans, billing, and general customer support, ensuring accurate and helpful information is provided to enhance customer satisfaction.

Proactively engage with existing customers through outbound calls to strengthen relationships, understand their needs, and address concerns.Execute customer retention strategies, offering personalized solutions and incentives to encourage continued engagement and loyalty.Solicit and collect feedback from customers regarding their experiences, preferences, and concerns, providing valuable insights for improving services.Design and implement outbound reactivation campaigns aimed at reconnecting with lapsed customers, understanding their reasons for disengagement, and presenting tailored solutions to encourage recommitment.

Foster and maintain positive relationships with customers through effective communication and proactive engagement to enhance customer loyalty.Address customer inquiries, concerns, and issues in a timely and effective manner, providing solutions to ensure customer satisfaction and retention.Demonstrate a comprehensive understanding of products and services, leveraging this knowledge to upsell and cross-sell relevant offerings to existing customers.Gather customer feedback, analyze trends, and provide insights to contribute to the continuous improvement of products and services, ultimately increasing customer retention.

Cultivated robust client relationships, evaluating applicant qualifications and product knowledge.Advised on products customized to meet customer needs and aligned with lending guidelines. Applied professional judgment to identify creditworthy opportunities beneficial for the organization.