๐ฐฬถ๐ฬถโฬถ๐ฬถโฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ขฬถโฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถโฬถ๐ฬถ๐ฬถ๐ฬถโฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถโฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถ๐ฬถโฬถ๐ ฬถ๐ฬถ๐ฬถ๐ฬถโฬถ๐ปฬถโฬถ๐ขฬถ๐ฬถ๐ฬถ - Scrap that! Hi, Iโm Ayomide and I'm currently embracing a transformative phase in my career, akin to a blooming flower. After stepping away from a role I deeply cherished to focus on being a mom, I've come to embrace this new chapter as an integral part of my journey. This time has allowed me to reflect on my career and identify areas for growth. I'm dedicated to upskilling as a Customer Success Manager, embracing continuous learning, and preparing for the next phase of my professional life.I'm obsessed with exceeding customer expectations. I have over 5 years of experience managing customer relationships through their entire life cycle (Onboarding to Renewal), driving revenue growth through strategic partnerships, and implementing efficient support strategies. I am skilled in analyzing customer needs, identifying opportunities, and optimizing product adoption to enhance customer satisfaction.In my free time, I immerse myself in the realm of Customer Success, exploring various domains to explore my interests and passions. Iโm also actively engaged with my peers and experts in this field as I'm eager to learn from their experiences. Additionally, I also spend my time reading books (or listening to podcasts) on - Customer Success, Leadership, Personal Development, Psychology, and Money. My ultimate goal is to secure a fully remote position in Customer Success that harmonizes with my skills and values, ideally within my time zone - WAT (GMT +1) to maintain a balanced work-life dynamic. Iโm comfortable with being uncomfortable, Iโm a fast learner and I thrive in fast-paced environments. Iโm okay with not having all the answers but Iโm very good at knowing where or whom to find answers from (and fast). Success is a Journey, not a destination. It takes time and thatโs okay. Let's connect and embark on this journey together! And stay dangerous! (my way of saying, always stay prepared for that opporunity).
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Customer Happiness SpecialistLeaddyno Apr 2022 - Oct 2023Edina, Minnesota, United Statesโ Managed a book of 30 customers from SMB to Enterprise representing $270k in ARR; owned the customer journey from post-sales through renewals.โ Engaged ~30 customers daily (team average of 20) through Help Scout and Google Meet, addressing email and live chat support queries while maintaining a CSAT average of 95% (vs. goal of 90%).โ Saved $35,000 in potential overage fees by monitoring unique website visitor limits for legacy SMBs and enterprise clients, also contributing to a 10% (vs. 5% goal) increase in customer satisfaction.โ Reduced customer inquiries by 20% by rewriting articles, adding new content and reconfiguring the entire knowledge base.โ Improved product adoption by 15% by supporting 15+ customers (SMBs to enterprise) monthly in setting up technical integrations.โ Grew customer referrals to 15 monthly (surpassing monthly goal of 10) by ensuring an effective onboarding process for 20+ new clients monthly, through 1:1 calls, enablement workshops and webinars.โ Partnered with Sales, Product and Engineering teams to ensure quick time-to-resolution, achieving an average resolution time of 30 hours (vs. the team average of 34 hours).โ Delivered a weekly forecasting report emphasizing risk analysis within the enterprise segment to the CEO which led to a 10% reduction in unexpected churn. -
Strategic Partnerships Manager - MerchantsSuregifts - Best Gift Cards Company In Nigeria Jan 2022 - Apr 2022Lagos, Nigeriaโ Managed the entire life cycle with a portfolio of 100 merchants - through kickoff, onboarding and device activation, to merchant billing and in-life support.โ Conducted 7 training sessions each quarter for over 20 merchants on processing customer payments via POS systems and web portals, increasing end users' usage by 80% in one quarter.โ Identified and pursued business opportunities in the beauty and wellness industry which led to new partnerships with 5 new merchants (vs goal of 3 in a quarter) in a month.โ Ran a brand awareness campaign for 5 merchants (SMBs) via billboard advertisements, email newsletters and Instagram ads, increasing outcomes attainment for these brands by 15% (vs. 10% team goal) in a single quarter.โ Collaborated with Sales, Finance, Marketing and Product teams to develop a new mobile redemption system within 3 months (vs. goal of 6 months); deployed 200 POS machines in 6 weeks (vs. 10-week goal). -
Customer Success ManagerSuregifts - Best Gift Cards Company In Nigeria Oct 2020 - Jan 2022Lagos, Nigeriaโ Managed a portfolio of 200 accounts, generating โฆ1 billion (approximately $800,000) in Annual Recurring Revenue (ARR), while overseeing all aspects of client relationships from onboarding, adoption, and renewals to expansion.โ Grew and scaled the support team by investing in a CRM tool, offering training, and sharing best practices; increased CSAT from 75% to 86%, improved ticket response time by 80%, and reduced escalation rate by 10% within 6 months of implementation.โ Spearheaded the internal implementation of a CRM tool (Zoho) for the Support team by creating detailed documentation, authoring internal wiki pages and recording self-paced video trainings, surpassing the onboarding goal by an additional 15 days.โ Identified areas of opportunity with first-time customers through results from a SWOT analysis, and achieved a 50% increase in repeat customer rate, driving a 20% revenue growth for the company in a year.โ Enhanced product adoption by 15% by revamping product packaging to reflect clear product instructions, company working hours, contact details and answers to 6 top FAQs by collaborating with Product, Marketing and Design teams.
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Customer Success AssociateSuregifts - Best Gift Cards Company In Nigeria Feb 2019 - Oct 2020Nigeria
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Customer Success Associate (Internship)Suregifts - Best Gift Cards Company In Nigeria Nov 2018 - Feb 2019Nigeria
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Ministry Of Establishments, Training And Pensions - Junior AssociateLagos State Government Feb 2018 - Oct 2018Alausa, Lagos State -
Ride OperatorDarien Lake Resort May 2017 - Oct 2017Darien Lake, New York -
Press And Media Secretary, Covenant University Student Council.Covenant University Aug 2015 - Jul 2017Nigeria -
Vice President NsasaCovenant University Aug 2016 - Sep 2016Nigeria
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Social Director, NsasaCovenant University Aug 2014 - May 2015Nigeria
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Service Coordinator, Technical CrewCovenant University Aug 2014 - May 2015Nigeria
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Camera AssistantDove Television May 2014 - Jul 2014Redemption Camp. Ogun State
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Studio And Library AssistantRainbow 94.1 Fm May 2012 - Jul 2012Ojodu Berger, Lagos
Ayomide Abdullahi Makinde Skills
Ayomide Abdullahi Makinde Education Details
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Second Class Upper
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Trinity International College OfadaHigh School
Frequently Asked Questions about Ayomide Abdullahi Makinde
What is Ayomide Abdullahi Makinde's role at the current company?
Ayomide Abdullahi Makinde's current role is Customer Success Manager || Onboarding Specialist || Project Manager || Support Specialist.
What schools did Ayomide Abdullahi Makinde attend?
Ayomide Abdullahi Makinde attended Covenant University, Trinity International College Ofada.
What skills is Ayomide Abdullahi Makinde known for?
Ayomide Abdullahi Makinde has skills like Leadership, Microsoft Office, Management, Microsoft Word, Project Management, Teamwork, Powerpoint, Team Building, Microsoft Excel, Research, Public Speaking, Training.
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