Ayomide Okunade Email & Phone Number

Canada

• Communicated with clients and consultants to explain complex tax regulations andprocedures, paying great attention to detail.• Performed data analysis and modeling using Excel for large datasets, resulting in theidentification of key trends and patterns that provided strategic insights to managment.• Reduced time spent solving problems by 20% and consistently achieved a 95%satisfaction rating in a high-volume support center.• Utilized microsoft office tools to accurately prepare report and reviewed documentssubmitted by clients for accuracy.• Troubleshoot issues relating to electronic services and research responses or solutionsusing various internal and external information sources.

Canada

• Communicated shop drawings, product features, advantages, and benefits to clientsthat matched their budgets and situation.• Monitored incoming emails, phone calls, and live chats to respond promptly andefficiently to service and sales enquiries.• Managed complaints and resolved disputes in a timely manner, improving customersatisfaction by 30% in just 3 months.• Fostered a collaborative environment between internal departments to resolve escalated issues; promptly using software to access account history, analyze sales history,escalate cases, and look up information when needed.• Tracked progress on open cases, provided updates as needed throughout the resolution process, and escalated high-level issues to management within established timelimits.• Assisted in new hire onboarding, training, and directed online learning programs,resulting 15% increase in new hire productivity.

Nigeria

• Utilised AutoCAD and Autodesk inventor to design and develop floor plansand HVAC in building systems, and made revisions to project drawings as required.• Coordinate with municipal and provincial entities to obtain approved plans Interpreted technical drawings, schematics, blueprints, and computer-generated reports, asnecessary.• Defined and implemented safety protocols to enforce compliance with constructionadministration regulations, increasing efficiency by 50%.• Performed testing of mechanical systems such as ventilation and air conditioning inbuilding systems and electrical components, conducted system modifications.• Coordinate site visits, monitored and tracked project progress to support completionon time and within budget.• Assisted the project manager in scheduling using MS Project which led to cost savingby 20%.

Lagos State, Nigeria

• Investigated equipment failures to diagnose faulty operation and gave appropriate maintenance recommendations.• Supported the operations team by providing volume calculations and reconciliations for reporting and monitoring of technical hazards.• Analyzed mechanical systems to determine feasibility of design and created P&ID drawings and models.• Communicated and coordinated with product development and quality control teams to resolve escalated issues on and off the field.• Adhered to regulatory requirements concerning quality, reporting standards, emergency notifications, permit renewals and inspections.• Performed field work onsite while adhering to health, safety, and environmental considerations, and wrote technical narratives in an efficient and timely manner.

Engineering Skills Enhancement Program

Certificate, Software Testing And Quality Assurance

Bachelor'S Degree, Mechanical Engineering