Ayoola Adelekan Email & Phone Number

Birmingham, Gb

Manchester, England, United Kingdom

• Performing due diligence on potential customers by thoroughly verifying their identity and assessing their level of risk to determine the suitability of a business relationship while ensuring alignment with the bank's risk appetite and regulatory requirements.• Performing ongoing due diligence on existing customers to ensure their transactions and activities align with the bank’s knowledge of the customer and their assessed risk profile.• Performing enhanced due diligence on high risk clients including politically exposed persons (PEPs), entities with complex ownership structures and shell companies to identify the ultimate beneficial owners, assess potential risk factors and analyse multi-layered corporate structures, concealed relationships or affiliations that may pose a risk.• Investigating alerts generated by transaction monitoring systems to identify unusual patterns, suspicious activities, financial crime typologies and emerging financial crime trends.• Conducting detailed risk assessments to identify potential vulnerabilities that may lead to financial crime by thoroughly reviewing customer’s activities, transactions and associated risk factors to identify areas of concern while ensuring strict adherence to regulatory requirements and internal policies. Where applicable, updating customer risk profiles to reflect identified vulnerabilities, ensuring a proactive approach to mitigating financial crime risks and enhancing the effectiveness of the organisation's compliance framework. • Writing and submitting high quality suspicious activity reports (SARs) to regulatory authorities based on suspicion of money laundering, terrorism financing, and other financial crime typologies.• Securing fraudulent funds and processing returns of funds to victims.• Processing account closures for customers outside the bank’s risk appetite.

United Kingdom

Handled and resolved customer enquiries and complaints to improve customer experience and increase customer satisfaction and loyalty.Guided customers through processes to ensure seamless transaction processing.Reviewed client’s issues carefully and escalated complex issues to the appropriate team for timely and efficient resolution.Discussed customer feedback and provided recommendations for an improved customer experience and service quality.

Nigeria

Conducted KYC reviews on new and existing clients, ensuring compliance with regulatory requirements and identifying potential financial crime risks.Conducted due diligence reviews of high-risk clients, including PEPs and complex ownership structures, to identify potential red flags and ensure compliance with regulatory requirements.Monitored client’s transactions and activities to ensure compliance with regulatory requirements. Assisted in the development of KYC policies and procedures, ensuring they were in line with regulatory requirements and industry best practices. Provided support to the compliance team in the implementation of AML / CFT controls and the investigation of unusual and suspicious activities.

Nigeria

Created and managed a loan portfolio of over ₦500 million for both individual and corporate customers.Conducted comprehensive market research to identify industry trends and opportunities, resulting in the development of targeted marketing campaigns that increased sales and revenue by 50%.Utilized effective communication, creativity, and strategic thinking to effectively target and build relationships with potential clients, resulting in the generation of new business and the reactivation of key dormant relationships.Cross selling the bank's products and services to existing and prospective customers to boost the company's revenue.Developing innovative and creative sales pitches to expand customer's understanding of the Bank's products and services.Creating quality credit facilities to qualifying customers based on the bank's risk appetite and policy.Developing and cultivating lucrative relationships with both new and existing customers through effective communication and exemplary interpersonal skills.Understanding customer's needs and recommending the bank's products and services to encourage repeat purchases and foster customer loyalty.

Nigeria

On boarded high-value accounts through consultative selling, effective customer solutions andpromoted compelling business opportunities.Created quality credit facilities to individual clients and small businesses in compliance with the bank’s risk appetite and regulatory requirements. Managed financial statements of clients and their businesses to maintain positive relationships and make effective financial or client-related decisions.Recommended brand products to clients to encourage repeat purchases and foster client loyalty.Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.Educated clients on new products or services to increase customer engagement with brand.Liaised with external customers and internal departments to provide and gather information to ensure client requirements are met.Sold new products and services and developed new accounts to maximize revenue potential.Developed pipeline to monitor sales progress and boost company revenue.Facilitated client satisfaction and renewed customer relationships to drive growth.Educated customers about the bank's products and services to increase customer engagement and loyalty with the bank.Facilitated customer satisfaction and renewed customer relations through effective communication and customer relationship management.

Master'S Degree, Digital Marketing

Executive Mba, Business Administration And Management, General

Bachelor'S Degree, Agricultural Economics