Ayoola Kosoko Email & Phone Number

Nigeria

Nigeria

- Working with key international merchants that accept payments from customers in EMEA, LATAM and APAC to fully analyze and understand their needs, and working with the different product teams to design bespoke solutions to solve their unique problems.- Leading partner processor integrations and enabling local payment methods (cards and alternative payment methods) in EMEA, LATAM and APAC to facilitate local payments connecting global merchants with billions of consumers in these emerging markets through one single API.- Leading partner processor integrations and enabling merchants process cross-border payouts to millions of beneficiaries in EMEA, LATAM and APAC without additional engineering effort, having local subsidiaries, or local banking relationships.- Worked as a member of the cross-functional team that delivered the fast, secure and frictionless self-service onboarding flow for dLocal Go merchants within minutes of completing integration on Sandbox and going live to start accepting payments from their customers.

Nigeria

- Gained a deep understanding of customer experience, identified and filled product gaps and generated new ideas that grew market share, improved customer experience and drove the growth of physical cards, virtual cards, virtual payment tokens and mobile wallets.- Created buy-in for the product vision both internally and with key external partners.- Developed Product strategy, product pricing and positioning strategies for physical cards, virtual cards, virtual payment tokens and mobile wallets.- Prepared periodic Product performance reports and updated Product Performance Business Intelligence Dashboards.- Translated product strategy into detailed requirements and prototypes for engineering to implement.- Scoped and prioritized activities based on business and customer impact.- Worked closely with technical/engineering teams to deliver with quick time-to-market and optimal resources.- Drove product launches working with relevant stakeholders and other product and marketing management team members.- Evaluated promotional plans from Product Marketing to ensure that they are consistent with product line strategy.- Acted as a product evangelist to build brand awareness and understanding.

Nigeria

- Gained a deep understanding of customer experience, identified and filled product gaps and generated new ideas that grew market share, improved customer experience and drove the growth of physical cards, virtual cards, virtual payment tokens and mobile wallets.- Created buy-in for the product vision both internally and with key external partners.- Developed Product strategy, product pricing and positioning strategies for physical cards, virtual cards, virtual payment tokens and mobile wallets.- Prepared periodic Product performance reports and updated Product Performance Business Intelligence Dashboards.- Translated product strategy into detailed requirements and prototypes for engineering to implement.- Scoped and prioritized activities based on business and customer impact.- Worked closely with technical/engineering teams to deliver with quick time-to-market and optimal resources.- Drove product launches working with relevant stakeholders and other product and marketing management team members.- Evaluated promotional plans from Product Marketing to ensure that they are consistent with product line strategy.- Acted as a product evangelist to build brand awareness and understanding.

- Led the continuous comprehensive and timely analysis of eBusiness performance and Management advisory on improvement options.- Established clear product performance metrics, targets and accountabilities and rendered reports on key performance indicators to ensure that management and business owners measured, monitored and continuously improved their performance.- Coordinated the development of a management information system (MIS) to aid distributed reporting of eBusiness performance.- Supported the Head, eBusiness Strategy on a range of performance management and revenue assurance initiatives.- Handled periodic regulatory policy reviews and advisory on strategic options for compliance and to maintain optimum business health.- Supported the planning processes for eBusiness strategy retreats, workshops, Knowledge Sharing Sessions and monthly meetings.- Coordinated budgeting for the group and ensured compliance of business operations to budget.- Managed the group’s P/L account and supervised the reconciliation functions for the accounts and other Admin functions.- Developed policies, procedures and process frameworks for Revenue Assurance.- Supported in planning, developing, communicating and executing the group’s strategy- Conducted monthly, quarterly and annual performance reviews of product performance metrics against targets.

- Performed regular market analysis to support strategy and analyzed performance in order to maximize revenue opportunities and drive excellent operations through detailed customer knowledge.- Planned and implemented the overall analytics and business intelligence strategy for eBusiness.- Designed and developed analytical projects to understand key business behaviors that drive customer acquisition, retention, and engagement.- Established a framework for integrating internal and external customer level data to measure customer value and usage behavior of our products.- Handled periodic regulatory policy reviews and advisory on strategic options for compliance and to maintain optimum business health.- Supported the planning processes for eBusiness strategy retreats, workshops, Knowledge Sharing Sessions and monthly meetings.- Identified opportunities to develop forecasts, statistical models, segmentation schemes, and data-driven analyses to drive the deepening of electronic product penetration.- Partnered with internal stakeholders to deliver a stable and highly available management information system to drive intuitive reporting.- Worked with business and operations owners within eBusiness as well as other Strategic Business Units in the Bank to identify information needs and develop reporting to address those needs consistently.- Supported the planning, developing, communicating and executing the group’s strategy.

- Excellent Customer Support on all media – Telephone Calls, E-mails and In person.- Reporting of daily, weekly and monthly reports on mails received, calls logged, SLA, payments card modifications, positive/negative feedback from branches and external customers on various e-business products.- Resolution of issues on first level (requests, complaints and inquiries) on the various e-business products from branches and external customers via the desk’s dedicated e-mail box and telephone lines.- Troubleshooting and resolution of issues with transactions on the different e-business card products i.e. Verve Cards, Master Cards, Visa Cards and modifying of card states on the various e-business card products such as hot listing of lost or stolen cards, activation of the premium card variants upon requests from cardholders/ customers e.g. Visa Gold credit cards and credit master cards.- Escalation and follow up of e-business issues to the appropriate officers that are beyond the first level resolution- Educating Branches via e-mail on all observed knowledge gaps.- Token management processes which include token activation/unblocking, token blocking, and creation of users whose records cannot be found on the console at the branch.

Master Of Business Administration - Mba Executive, Business Administration And Management, General

Bachelor Of Science (Bsc), Computer Science, 2:1 (Second Class Upper)

Education record