Ayotunde O. Email & Phone Number

Greater Edmonton Metropolitan Area

Canada

• Responded to customer inquiries and provided assistance through various channels such as phone, email.• Addressed and resolved customer's complaints or issues in a timely and efficient manner.• Ensured customer satisfaction by meeting or exceeding their expectations.• Communicated effectively with customers to understand their needs and concerns.• Provided clear and accurate information about products, services, and company policies.• Relayed customer feedback and… Show more • Responded to customer inquiries and provided assistance through various channels such as phone, email.• Addressed and resolved customer's complaints or issues in a timely and efficient manner.• Ensured customer satisfaction by meeting or exceeding their expectations.• Communicated effectively with customers to understand their needs and concerns.• Provided clear and accurate information about products, services, and company policies.• Relayed customer feedback and suggestions to the relevant departments within the organization.• Worked to find solutions to customer problems and ensure a positive resolution.• Collaborated with other departments to resolve complex issues.• Maintained a thorough understanding of the company's products or services to assist customers effectively.• Stayed informed about updates, changes, or new offerings. Show less

Canada

• Providing Customer Assistance: Responded to customer inquiries via inbound and outbound calls, troubleshooting technical issues, and providing timely and effective solutions to customer problems. This involves active listening, problem-solving, and clear communication skills. • Technical Troubleshooting: Diagnosed and resolved hardware, software, and network-related technical issues faced by customers.• Customer Support: Assisted customers with product installation, upgrades, and… Show more • Providing Customer Assistance: Responded to customer inquiries via inbound and outbound calls, troubleshooting technical issues, and providing timely and effective solutions to customer problems. This involves active listening, problem-solving, and clear communication skills. • Technical Troubleshooting: Diagnosed and resolved hardware, software, and network-related technical issues faced by customers.• Customer Support: Assisted customers with product installation, upgrades, and updates. Guiding them through product features and functionalities, and providing step-by-step instructions for problem resolution. Ensuring excellent customer satisfaction by maintaining a professional and helpful demeanor.• Documentation and Knowledge Management: Documented customer interactions, including troubleshooting steps, resolutions, and any relevant information. Creating knowledge base articles, and troubleshooting guides to assist customers to improve support efficiency.• Escalation and Collaboration: identified and escalated complex technical issues to higher-level support or development teams when necessary.• Continuous improvement: Stayed up to date with the latest technology trends, product updates, and industry best practices. Show less

Lagos State, Nigeria

Roles:Assisted customers with finding products that best meet their needs and sell to customers as many products as possible.Ensured customer's shopping experience was enjoyable.Gave advice and guidance on product selection and usage to customers.Suggested products to customers, explained how a product works, demonstrated how to use the products, and operated the cash register if assigned to it.

Ido-Ekiti, Ekiti-State Nigeria

Roles:• Computed patient’s demographic and biographic data’s into the hospital’s database• Handled incoming calls and other communications• Managed filing system• Recorded information as needed• Updated paperwork, maintained documents and word processing• Helped in organizing and maintaining office common areas• Performed general office clerk duties and errands• Maintained supply inventory• Maintained office equipment as needed• Creating, maintaining… Show more Roles:• Computed patient’s demographic and biographic data’s into the hospital’s database• Handled incoming calls and other communications• Managed filing system• Recorded information as needed• Updated paperwork, maintained documents and word processing• Helped in organizing and maintaining office common areas• Performed general office clerk duties and errands• Maintained supply inventory• Maintained office equipment as needed• Creating, maintaining, and entering information Show less

Diploma, Cybersecurity Specialist

Bachelor Of Science - Bs, Business Administration

High School