Ayoub Naim Email & Phone Number

Dubai, United Arab Emirates

•Designed and delivered customized English lessons catering to a diverse range of students, from beginners to advanced learners, with a focus on both general English skills and specialized areas such as Business English, Academic English, and English for Specific Purposes (ESP).• Conducted targeted instruction in Business English, equipping professionals with the language skills necessary for effective communication in corporate settings, including email correspondence, presentations, negotiations, and meetings.•Prepared students for English proficiency exams such as IELTS, TOEFL, and other standardized tests by providing targeted practice and feedback on all four language skills: reading, writing, speaking, and listening.• Developed customized lesson plans that addressed individual student needs, learning styles, and goals, ensuring a personalized and effective learning experience.•Led one-on-one and group sessions using a variety of teaching methods, including interactive activities, case studies, role-playing, and multimedia resources, to engage students and enhance learning outcomes.• Provided continuous assessment and constructive feedback, helping students track their progress and identify areas for improvement.•Integrated technology and online platforms into lessons, creating an interactive and dynamic learning environment for remote students.

Dubai, United Arab Emirates

•Participant and Client Management: Oversee all aspects of participant registrations for training programs, ensuring accuracy in data entry and timely communication with clients regarding registrations, course inquiries, and billing.•Billing and Financial Coordination: Manage the billing process, including invoicing, accounts receivable, and financial record-keeping. Collaborate with the finance team to resolve billing discrepancies, monitor customer payments.•Customer Support and Communication: Provide exceptional customer service through various channels (phone, email) by addressing inquiries, resolving issues, and offering guidance on suitable training courses based on customer needs and goals.•Team Collaboration: Work closely with internal teams to optimize registration, billing procedures, and customer database management. Participate in team meetings and contribute ideas for improving customer satisfaction, retention, and sales performance.•Proactive Engagement and Professionalism: Stay informed on product knowledge and industry trends to deliver accurate information to customers. Maintain professionalism and adhere to company policies, contributing to an overall positive customer experience.

Dubai, United Arab Emirates

• Maintaining a close relationship with clients and understanding their needs and/or concerns.• Resolving customer complaints and issues.• Supporting clients in line with the policies and procedures.• Exchanging phone calls and emails with customers.• Liaising internally with other departments, and other teams to ensure customer satisfaction.• Monitoring the work of individual representatives and of the team.• Conducting quality assurance surveys with customers and providing feedback to management.• Promoting RTA services and online channels.

Casablanca Prefecture, Morocco

Casablanca

lan and organize tours, including researching and arranging itineraries, transportation, accommodation, and necessary permits or ticketsProvide informative and engaging commentary about historical facts, cultural insights, and points of interestLead tours and manage groups, ensuring safety, compliance with rules, and a positive experience for visitorsAssist with logistics, such as coordinating transportation, managing timing, and providing directions and informationEnsure the safety and security of tourists by informing them of potential risks and following safety guidelinesInteract and engage with tourists, creating a welcoming environment and encouraging questionsPromote local businesses by recommending cafes, shops, and other establishments to enhance the tourist experienceAdapt and improvise when necessary, making adjustments to the itinerary or developing alternate activitiesGather and maintain required equipment for each tour, such as audio headsets and brochuresSeek and apply feedback from tourists to improve tour experiences and develop new tour routes

Casablanca

Casablanca

Bachelor'S Degree, Heritage And Tourism

Activities and Societies: Tour guiding with Casa Memoire and Project Creator and Manager for Casa Patrimoine

Bachelor'S Degree, English Studies