Leader of a high performing team of project management and governance professionals. This team implements financial software that drives departmental effectiveness and well-managed initiatives. Auditing and reviewing implementation plans. Build the infrastructure and technical processes that will scale insightsoftware to meet the rigorous and complex financial and business demands of our customers and Global partners across the globe. Build and lead a world-class team of Technical Project Managers while forging tight partnerships with managers and engineers across product and infrastructure teams. Structure the organization and optimize it for execution, including attracting top tier talent quickly to accommodate growth. Lead from the front, prioritize, and drive the bigger mission forward by translating vision into results. Manage, mentor, and grow the technical program management teams. Deliver measurable results of insightsoftware Source Connect practice, products, infrastructure, and identifying how to take them to the next level. Build and lead an organization with customer focus, world-class quality, and effective communication with a focus on decisive, fast-moving solutions, quick and constructive resolutions to conflicts, and a “no barriers” mentality.

Establish and align IT vision and strategy with business objectives to achieve continued growth. Cultivate strong working relationships, facilitate cross-functional collaboration, and innovate new initiatives to improve performance. Lead and supervise 65+ employees with 7 director-level reports in daily IT operations and project delivery while simultaneously balancing up to 140 projects. Define and direct employee management functions, including hiring, motivation, training, and coaching. Lead all activities related to cybersecurity, physical security, technology operations, information systems & infrastructure, managed services, IT risk management and project management. Leverage business intelligence to achieve operational effectiveness. Interact with customers & vendors, resolve issues proactively, and oversee support functions. Enhance workflows while improving quality measures and maintain compliance with regulatory agencies. Facilitate data analysis, forecasting, progressive leadership practices, change management, staff empowerment, and data governance across medical center. Leverage vendor relationships to increase customer satisfaction and end-user acceptance.

Delivered IT leadership, data governance, policy development, and strategic planning for information technology operations including: clinical informatics, IT infrastructure, business intelligence, revenue cycle technology, and support functions. Negotiated technology contracts, managed vendor relationships, and controlled capital and operational budgets. Oversaw projects and leveraged thought leadership in decision-making and team leadership. Served as key IT leader tasked with information technology, data analysis, forecasting, PMO, roadmap development, budgeting, ROI measurement, and service leadership. Developed team of 20 with 3 manager-level reports.

Oversaw all quality improvement initiatives to achieve optimal clinical quality outcomes. Transformed tone and image of quality department internal marketing with policy and procedure development to drive outcomes across organization. Fostered culture focused on excellence. Investigated and resolved patient complaints, conducted root cause analyses, and identified areas of improvement through analysis of incident reports. Reviewed workflows related to patient care to provide safer and enhanced care. Presented quality findings to leadership. Acted as patient advocate within organization and led team of 10 in all activities.

Oversaw IT operations, including infrastructure, application development, and case management systems for federal district court judges. Controlled all technology, including audio and video, for district. Managed assets, inventory throughput, relationships, reliability of technologies, hiring of staff, training delivery, and end-user support for 3 courthouses. Designed courtroom technology architecture and delivered construction projects. Executed up to 12 multimillion-dollar projects annually. Standardized video equipment and centralized data center with fiber connectivity to reduce costs, allowing for more initiatives within budget. Acted as key member of leadership team and collaborated with clerk of courts and probation officers.