Amr Younis Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

Spearheaded the establishment of the ServiceNow service function with a cross-functional team. I developed and implemented comprehensive training programs to ensure team members meet vendor requirements and industry best practices.Head of Delivery Assurance Office, NCGR project (2021-2023):1. Scope and deliverables Management 2. Risk Management 3. Cost/budget Management 4. Quality Management 5. Schedule Management 6. Resource Management7. Dispute Management

Riyadh, Saudi Arabia

eSense is a dynamic and innovative technology solutions provider committed to delivering cutting-edge solutions in the digital landscape. eSense is dedicated to driving transformation through Microsoft's Enterprise and Cloud Solutions.Key Responsibilities:Initiated several strategic directions for the Unit, aligning goals with overall business objectives.Led a high-performing team of solution architects, engineers, and consultants to deliver exceptional results.Collaborated with cross-functional teams to ensure seamless integration of Microsoft solutions into broader business strategies.Drove the design and development of innovative solutions based on Microsoft Enterprise and Cloud technologies.Ensured the delivery of scalable, secure, and high-performance solutions that meet client requirements.Continuously seeking for industry trends and Microsoft product updates to incorporate the latest advancements into our solutions.Cultivated and maintained strong client relationships, ensuring client satisfaction and identifying opportunities for up-selling or cross-selling.

Cairo, Egypt

Business Achievements & Initiatives: Expanded market share Enhanced profitability margins Over 96% success rates for support case resolution Established call center with 9x5 support capabilities Higher customer retention rates Expanded team to over 35 consultants, engineers and support staff Established wide network for 3rd party resources to cover needed skills or headcount.

Riyadh, Saudi Arabia

Key Responsibilities:Spearheaded business development efforts for Computer Associates International(CAI) Enterprise Management line of products, resulting in a doubling in sales YoY.Conducted market research to identify emerging trends and competitive landscape, providing valuable insights for product development and positioning.Collaborated with cross-functional teams, including product management and marketing, to create and implement go-to-market strategies.Successfully negotiated and closed many high-value contracts, exceeding revenue targets.Conducted product demonstrations and presentations for potential clients, effectively communicating the value proposition of the software product.

Riyadh, Saudi Arabia

Key Responsibilities: Conduct market research to identify potential clients and industries for software solutions. Generate new business opportunities through outbound prospecting and lead qualification. Build and maintain strong relationships with key decision-makers and influencers. Collaborate with the sales and marketing teams to develop targeted outreach campaigns. Conduct product demonstrations and presentations to showcase the value of our software solutions.

Middle East

• Overseen the development of project specifications from design to implementation, ensuring that client deliverable requirements are met.• Established project governance to manage requirements in line with agreed scope, time, schedule, cost and business objectives.• Overseen the QA, documentation, and user acceptance test standards are met. • Monitored the execution and progress of the Project Plan, making corrections as needed to ensure that the project is completed on schedule. • Coordinated all technical activities (software and documentation) relating to product releases. • Maintained adequate staffing and training to ensure that quality remains at a high level.• Ensured the appropriate personnel are aware of client issues. • Identified project schedule and cost risks/issues and recommend corrective action.