Spearheaded branch operations, driving efficiency, and excellence in customer servicesKey responsibilities:- Responsible for managing, supervising and monitoring daily banking operations including customer services, sales, financial transactions, cash management and others routine tasks.- Oversaw ATM-related matters, ensuring optimal functionality and customer convenience.- Supervised account opening and Know Your Customer (KYC) processes, ensuring accuracy and compliance… Show more Spearheaded branch operations, driving efficiency, and excellence in customer servicesKey responsibilities:- Responsible for managing, supervising and monitoring daily banking operations including customer services, sales, financial transactions, cash management and others routine tasks.- Oversaw ATM-related matters, ensuring optimal functionality and customer convenience.- Supervised account opening and Know Your Customer (KYC) processes, ensuring accuracy and compliance. - Ensured regulatory compliance, adhering to banking laws and regulations- Monitored and reported Anti-Money Laundering (AML) risks, implementing effective mitigation strategies- Fostered business development, identifying opportunities and implementing growth strategies- Implementation of an effective control environment in the branch. - Ensure branch profitability, effective budget monitoring, expense control. - Leading, coaching & supervising staff to deliver excellent service and maintain optimal branch score and achieving Branch KPIs. Show less

Responsible daily routine task including Account opening, customer services & other routine tasks, Identify & address customers' immediate need ensuring positive customer experience. Develop and maintain relationships with customers and other stakeholders