•Develop opportunities in target markets with the support of marketing teams whilst nurturing and developing relationships with key customer accounts.•Generate leads by cold calling prospective customers and attending face-to-face meetings with clients providing specialist advice on the products.•Develop opportunities in target markets with the support of marketing teams whilst nurturing and developing relationships with key customer accounts.

•Manage the development process from requirement elicitation to delivery.•Conduct thorough analysis, maintain meticulous documentation whilst sourcing and implementing software solutions to business problems.•Liaise between the Development, and the Executive branches both on-shore and off-shore, acting as an information source and communicator.

•Develop the sales pipeline from reaching out to partners, manage their onboarding, training, and support including their overall experience.•Prepare presentations, proposals, and pitch materials in connection with business development opportunities.•Write proposals and liaise with other departments to align strategies.

•Plan the delivery approach and timelines, prepare documentation and presentations with and for all stakeholders and delivery teams.•Deliver software solutions in an AGILE/SCRUM development environment.•Manage offshore development teams and 3rd party vendors, providing technical guidance & ensuring compliance.

•Executed learning strategies and programs whilst implementing various learning methods including one-to-one coaching, shadowing, online training.•Designed and delivered e-learning courses, workshops, and other training.•Assessed the success of the curriculum whilst helping employees use learning opportunities by supporting managers through evaluations, feedbacks to maximize potential.

• Shape long-term information strategy based on introducing a system to improve the overall performance of the business. • Recognize various strategic applications of ICT; initiate investigations and develop relationships to capitalize on IT assets.• Identification, detailed definition and documentation of system requirements for a two-tier management information system.*• Administered trials to gauge the options against the requirements of the system and brought them in line with business objectives of the company. Helped overcome major contractual barriers and red tape to achieve key strategic goals.• Evaluation, analysis and feasibility report on available solutions in the market after conducting business and technical studies.• Successful high-level presentations for the business case recommending Cypad; all-inclusive report on tangible and intangible benefits of using ICT in business introducing smart paperless work environment with key communication capabilities.*• Supported projects and legal teams for a complicated but successful procurement of the system.• Implementation and project management of the optimal solution, providing vital technical and administrative support to the project manager across the 6-week roll-out phase.• Conduct training of 30 strong head office team on the desktop-based ‘dashboard’ for managers and key executive officers.• Personally train 400 cooks (primary users of mobile devices feeding key information), sessions of 10 at a time.• Achieve significant improvement in staff productivity, cost management and operational and managerial performance.• Identify tools and methods to be used, clarify and communicate the user experience, users' characteristics and tasks, and define the technical, organizational and physical environment in which the system will operate.

• Supported 11-21-year olds’ transition to adulthood by providing learning opportunities, developing their personal and social skills, encouraging them to maximise and reach their full potential. Organised a range of workshops for youth development.• Attended briefings and team meetings; assisted and participated in consultation, planning and evaluation of youth projects.• Maintained positive relationships with young people to enable maximum engagement in youth projects.• Led National Citizen Service (NCS) group of 14 for a 4-week summer programme aimed at young people to engage with society; two weeks of residential team-building activities and learning sessions before planning and delivering a social action project at local youth centres.

• Liaised with senior executive partners to discuss and clarify projects, highlight the potential improvement in engaging partners and key stakeholders. • Presented the business case to introduce ‘a consistent and targeted employee (partner) information service’ using social media, mobile applications and other ICT to successfully ‘reward and recognise stakeholders in line with the company culture and heritage

• Conducted an enterprise analysis; evaluation of existing systems including MS Excel, SAP ECC6, and MS Access.• Formulated a comprehensive high-level report on Management Information needs of the business; evaluating a range of solutions categorised by certain criteria to achieve information objectives.*• Elicited and extracted requirements from a range of key stakeholders, managerial and operational personnel. • Represented the CFO during meetings with IT vendors and service providers to identify business development and improvement opportunities across operational processes. Delivered a successful pilot system at ten sites for a 24-week period. • Identified and examined opportunities, new methods and trends in ICT capabilities; and products for the advancement of the organisation. Provided key input in recruitment, interviews and selection of a new senior IT Officer.• Designed, implemented and managed a 1700+ staff information database with training records and payroll using advanced MS Excel; assisted Finance and HR for financial records, budgeting and internal audits.

• Started as a Christmas-temp at the checkouts and progressed up to customer service manager, providing a friendly and effective service to customers with a focus on creating value and achieving targets.• Engaged customers first hand with a developed insight into consumer behavior expectations and satisfaction.• Responsible for stock rotation, supporting warehouse and replenishment teams with deliveries and checks.

Acquired leadership, problem-solving and time management skills when working as a representative for all students studying Joint Honours in Business School.