Ayran Olckers Email & Phone Number

London, Gb

London, England, United Kingdom

Part of my Sandwich Year/Student Placement - Game Designer and Developer for a new Game Project.To Develop and Design a brand new game utilising my own storyUsing Unreal Engine 4 (currently progressing to UE5)Utilising Game Design methodologiesFrom Concept to prototypingUtilising an Agile and Waterfall Methodology to develop the game.

London, United Kingdom

Maintains diagnoses and administers customer’s solutions using the Windows platform. Responsible for solving customer's technical issues which can include OS level, web server, database server, applications server, DNS, SMTP or other software issues. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises ethical judgment in decision making in order to routinely deliver FANATICAL customer support.JOB REQUIREMENTS:• Provide exceptional customer support via ticketing system, chat, and phone calls.• Ownership of level appropriate customer requests and issues, seeing them through to resolution.• Escalation of support requests to senior systems administrators and other support teams according to escalation procedures.• Holding team members accountable to high work standards.• Mentoring junior team members.• Knowledge sharing via brown bags and knowledge base articles.• Receive Escalations from Support Specialists.• Work with Account Managers and Business Development Consultants to build strong customer relationships.• Due to the 24x7 operations of the business, must be able to work a flexible work schedule, which may include nights, weekends, holidays, etc.• Help assist with customer implementation calls.• Share information and knowledge with the support floor as appropriate.• Can adapt communication methods and personal style as appropriate to meet the needs of the situation.• Understand, sign off on, and follow defined policy and process standards.• Schedules and coordinates level-appropriate maintenance.• Have an understanding what other department responsibilities are that support leverages.

London, Greater London, United Kingdom

I am responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. I participate in technical research and development to enable continuing innovation within the infrastructure. I also ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational policies and procedures, enabling staff, volunteers, and Partners.I assist in project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.

Bsc Honours, Computer Games Development

Year 1 (Completed (2019)): - Computer Systems Fundamentals - 20 Credits - Game Development Group Project I - 20 Credits - Mathematics.

Nanodegree, Machine Learning Engineer

Part 1: Software Engineering Fundamentals Part 2: Machine Learning in Production - Project: Deploy a Sentiment Analysis Model Part 3.

Bachelor Of Science (Honours) Mathematics And Statistics, Applied Mathematics

BSc (Honours) Mathematics and Statistics : http://www.open.ac.uk/courses/qualifications/q36 *Completed 90 credits so far, moved.

Polylang, Arabic

Fet Certificate: Design Foundation | Saqa Id: 49127 | Nqf 4 | 141 Credits, Graphic Design And Web Development

Activities and Societies: The CTU Gaming Team (ESports)Portfolio qualifications: -National Qualification: FET Certificate: Design.