As a project leader I partnered with technology leaders, business leaders, PMOs, project teams and architects to implement projects that align with the Enterprise strategy. Planned, architected and executed 10+ flagship Enterprise level service delivery and system integration projects including big data, business analytics, billing, CRM and order management implementations.• Responsible for deliverables such as the project charter, project plan, test plan, test matrices, schedule, test estimation and test cases for traditional projects; developing user stories, burn down charts and acceptance criteria for Agile projects.• Led Requirement discovery sessions, Functionality Mapping, Feasibility analysis, Scoping and Estimation of various change projects.• Monitored project performance by building dashboards and performance report and acted as a liaison between organization's senior management and other stakeholders.• Managed and coordinated between multiple vendors and project teams for execution of project tasks.• In charge of test planning and execution.• Managed projects in onsite-offshore model with virtual/direct team, and facilitated delivery management and client engagement.• Acted as subject matter expert for L2 & IT operations and business. Key Projects : Business Transformation and Technology System Migration Program.o Successfully led and executed technology projects impacting mobile subscriber base of 8.9M mobile subscribers and 2M fixed-line subscribers.o Led and managed IT transformation projects replacing legacy systems and implemented best-of-breed COTS BSS/OSS systems focusing on (BSCS) billing & rating, CRM(Seibel), middleware, POS systems and Order management systems.o Led Requirement discovery and UAT for Phase1 of Etisalat’s Bigdata initiative and pricing tool.o Managed planning and execution of IBM’s Incentive Management (ICM) integration project.

• Sr. test & BA consultant for telecom operators (MNOs) such as Vodafone and Idea cellular on their BSS/OSS projects.• Collaborated with the clients to conduct requirement workshops for identifying and documenting business requirements.• Produced high quality project documents, including requirement specifications, process flows, mock-ups and wireframes.• Trained and demonstrated system usage and functionality to end-users.• Lead a team of quality assurance analysts and business analysts for the Telecommunication loyalty management system.• Mentored junior resources, new hires and interns.• Acted as the subject-matter expert for business users.• Collaborated with other departments and IT to prioritize and implement change projects.