Steve Ayres Email & Phone Number

Stoke-on-Trent, GB

London, England, GB

London, England, GB

Manchester, England, GB

Manchester, England, GB

Burslem, Staffordshire, GB

Accountable for reducing friction in the business sales processes, so that our salespeople are successful in their day-to-day activities. Managing a team of sales operations analysts as well as being responsible for the administration and management of the company CRM, ensuring best practice usage and development. Regularly providing weekly, business.

Burslem, Staffordshire, GB

Responsible for the administration and management of the company CRM from a service perspective, including a small team of administrators / Client Success Managers, ensuring the integrity of our customer information, adoption of the system, usage of best practices and continuous process improvements & developments introducing automation wherever possible..

Burslem, Staffordshire, GB

First and second line of support to business users assisting with a plethora of bespoke IT system and hardware related incidents as well as managing an entire online catalogue of service request options and handling internal customer complaints.

Manchester, Greater Manchester, GB

• Assisting and leading with several aspects of MI reporting and service performance management.
• Managed and governed a £1 million budget and process for identifying and implementing IT related Continual Service Improvements.
• Designed, lead and implemented various controls and MI reporting methods relating to the Operating level performance metrics of the Bank IT function.
• Provided vital service availability trends and reports to the exec team on a daily basis, supporting Service Management.
• Utilised various databases, excel, macros and automated functions using basic Queries, SQL and visual basic functionality to assist the leadership and executive team.

GB

• First line of support to business users assisting with system / computer issues and escalating incidents within Britania IT.
• Developed a leading customer satisfaction dashboard and reporting database.
• Responsible for driving through continual service improvements and training for new users / stakeholders.
• Constantly exceeded set targets for call quality, technical IT user support and customer service.
• Supported and collaborated the winning submission for the Britannia Team Of The Year.

GB

• Responsible for managing, scheduling, uploading and quality checking communications issued from Britannia Corporate Communications.
• Managed, scheduled, uploaded and quality checked content issued on the company intranet site.
• Managed updates and site map releases end to end for a vital Group wide intranet platform using the Teamsite package.
• Maintained and improved the group-wide intranet site used by over 5000 users.
• Acted as a single point of contact to resolve technical issues during a very challenging period.
• Facilitated and supported several large workshops rolling out Teamsite / Intranet platform training to the business.

GB

• Project Support Analsyt within Britannia Project / Change Management
• Supported several vital business transformations within Project Management reporting directly to the project manager.
• Responsible for data migration, implementation and training of a new bespoke software package for tenancy management within Commercial Lending.
• Researched, Developed, and implemented a replacement intranet platform including in depth support with a large tender exercise..

Customer Administration And Business Studies

Education record

Education record