Steve Ayres Email and Phone Number
Steve Ayres work email
- Valid
Steve Ayres personal email
A positive and confident ITILv3 and Prince2 qualified IT professional specialising in CRM administration and management (Salesforce certified) business relationships, team management, process mapping / improvements and service performance management. Demonstrating a proven ability to identify areas of improvement and implementing the necessary solutions to add increased value.Thrives on effective teamwork in a fast paced and challenging environment utilising a methodical and structured approach to problem solving, with a passion for offering an exceptional world class of customer service as well as developing and supporting others. Highly adaptable with a proven ability to take a step back and consider a holistic view of an account or situation to achieve the best strategy or approach. An enthusiastic and energetic “riser” to challenges, whilst bringing a creative and effective visual flair to communications and the ability to dynamically tailor these to the relevant target audience.
Britannia Building Society
View- Website:
- britannia.co.uk
- Employees:
- 138
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Britannia Building SocietyBritannia Building SocietyStoke-On-Trent, Gb
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Senior Salesforce AdministratorCognism Jul 2023 - PresentLondon, England, Gb -
Salesforce AdministratorCognism Jun 2022 - Jun 2023London, England, Gb
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Senior Salesforce AdministratorM247 Feb 2022 - Jun 2022Manchester, England, Gb -
Salesforce AdministratorM247 Jun 2021 - Feb 2022Manchester, England, Gb
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Sales Operations ManagerSynectics Solutions Mar 2020 - Jun 2021Burslem, Staffordshire, GbAccountable for reducing friction in the business sales processes, so that our salespeople are successful in their day-to-day activities. Managing a team of sales operations analysts as well as being responsible for the administration and management of the company CRM, ensuring best practice usage and development. Regularly providing weekly, business critical, sales intelligence, forecast reporting, analysis and insights directly to the Chief Executive and Senior Leadership Team. Responsible for the setup, management, analysis and ongoing reporting of the individual sales quotas feeding into Sales based rewards / incentives. -
Manager - Internal Relationships & Crm (Salesforce)Synectics Solutions Dec 2014 - Mar 2020Burslem, Staffordshire, GbResponsible for the administration and management of the company CRM from a service perspective, including a small team of administrators / Client Success Managers, ensuring the integrity of our customer information, adoption of the system, usage of best practices and continuous process improvements & developments introducing automation wherever possible. Ensuring excellent service is provided to both our internal and external customers, along with some of the key third party relationships whilst providing day to day support for all centralised and generic processes and communications within the Client Success Department.
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Sdo TechnicianSynectics Solutions Dec 2013 - Dec 2014Burslem, Staffordshire, GbFirst and second line of support to business users assisting with a plethora of bespoke IT system and hardware related incidents as well as managing an entire online catalogue of service request options and handling internal customer complaints.
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Service Reporting DeveloperThe Co-Operative Banking Group Mar 2011 - Dec 2013Manchester, Greater Manchester, GbAssisting and leading with several aspects of MI reporting and service performance management.• Managed and governed a £1 million budget and process for identifying and implementing IT related Continual Service Improvements.• Designed, lead and implemented various controls and MI reporting methods relating to the Operating level performance metrics of the Bank IT function. • Provided vital service availability trends and reports to the exec team on a daily basis, supporting Service Management.• Utilised various databases, excel, macros and automated functions using basic Queries, SQL and visual basic functionality to assist the leadership and executive team. -
Service Desk AdvisorBritannia Building Society Aug 2005 - Mar 2011GbFirst line of support to business users assisting with system / computer issues and escalating incidents within Britania IT. • Developed a leading customer satisfaction dashboard and reporting database. • Responsible for driving through continual service improvements and training for new users / stakeholders. • Constantly exceeded set targets for call quality, technical IT user support and customer service. • Supported and collaborated the winning submission for the Britannia Team Of The Year.
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Communications ManagerBritannia Building Society Mar 2010 - Jun 2010GbResponsible for managing, scheduling, uploading and quality checking communications issued from Britannia Corporate Communications. • Managed, scheduled, uploaded and quality checked content issued on the company intranet site. • Managed updates and site map releases end to end for a vital Group wide intranet platform using the Teamsite package.• Maintained and improved the group-wide intranet site used by over 5000 users. • Acted as a single point of contact to resolve technical issues during a very challenging period. • Facilitated and supported several large workshops rolling out Teamsite / Intranet platform training to the business.
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Project Support AnalystBritannia Building Society May 2009 - Dec 2009GbProject Support Analsyt within Britannia Project / Change Management• Supported several vital business transformations within Project Management reporting directly to the project manager. • Responsible for data migration, implementation and training of a new bespoke software package for tenancy management within Commercial Lending. • Researched, Developed, and implemented a replacement intranet platform including in depth support with a large tender exercise..
Steve Ayres Skills
Steve Ayres Education Details
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Babington Business CollegeCustomer Administration And Business Studies -
Moorlands Vi Form
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Painsley R.C High School
Frequently Asked Questions about Steve Ayres
What company does Steve Ayres work for?
Steve Ayres works for Britannia Building Society
What is Steve Ayres's role at the current company?
Steve Ayres's current role is Britannia Building Society.
What is Steve Ayres's email address?
Steve Ayres's email address is st****@****ons.com
What schools did Steve Ayres attend?
Steve Ayres attended Babington Business College, Moorlands Vi Form, Painsley R.c High School.
What are some of Steve Ayres's interests?
Steve Ayres has interest in Science And Technology.
What skills is Steve Ayres known for?
Steve Ayres has skills like Itil, Project Delivery, Stakeholder Management, Databases, Service Desk, Business Process Improvement, Governance, Management, Performance Management, Relationship Management, Process Improvement, Data Migration.
Who are Steve Ayres's colleagues?
Steve Ayres's colleagues are Andrew Phillips, Julia Cole, Adam Lowton, Hannah Davies, Nicky Wallis, Scott Shearer, Toby Godbold.
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