Part of the PwC Insights & Reporting Team helping deliver powerful and meaningful solutions to Products & Technology (P&T) Team.• Support the annual technology budgeting process by ensuring the team has the right tools and data available in the right format and at the right time.• Create and design digital solutions to manage technology costs and support financial planning.• Develop and maintain dashboards and reports, such as the Time Detail and Staff Analysis Dashboards, which improved time tracking, staff utilization, and provided a clear view of the team to leadership.• Analyze business processes for efficiency improvements, like enhancing financial reporting with automated Alteryx workflows, leading to faster and more reliable data processing. For example: team hours tracking and upload to the internal portal.• Led the development and implementation of the Project Portfolio Dashboard, enhancing decision-making and transparency for stakeholders by providing a unified view of technology financials and project status.• Developed the M365 and Copilot Adoption Dashboard, streamlining reporting and enhancing decision-making for M365 and Copilot adoption.Career highlights during the time at role:• Recognized for sharing knowledge and enhancing team skills, fostering a collaborative and high-performing work environment. Played a key role in creating a data-driven brand within the team, encouraging colleagues to continue their digital journey and adopt Power BI solutions.

Job Description:▪ Dealing with every support demand from internal clients (Tax engagement teams; Service delivery centre staff) related to the use and adoption of Tax applications.▪ Part of the team with testing and implementing updates to several software applications used by the Tax practice.▪ Accountable for designing, developing, and testing projects to improve efficiency of the team and reduce volume of mechanical tasks using Alteryx Designer.▪ Point of contact in the team for queries related to data analysis tasks using Alteryx Designer, Power BI, Google Sheets, and Microsoft Excel. Achievements:▪ Responsible for designing and developing a series of Alteryx Workflows improving not only the quality of work delivered by the Tax support Team, but also cutting processing time in major tasks by 50%.

Job Description:▪ Accountable for analyzing the customer’s data and sources, and for integrating them with Microsoft Power BI. ▪ Responsible for executing all data cleaning, transformations and changes required.▪ The main point of contact for understanding customer’s needs in order to build final reports and dashboards.

Job Description:▪ Coordinate the telecommunication’s team with direct report to the CTO (Chief Technology Officer), receiving and delegating responsibilities, managing conflicts, coordinating Service and Help Desks teams, delivering client services, following-up requests, procedures and new demands, mapping and documenting processes.▪ Managed the relationship with local telecom carriers and third-party vendors, evaluating contracts, attending meetings, and keeping new policies and procedures up to date.▪ Responsible for designing, developing, troubleshooting, implementing and documenting the processes for Mobile Operational Business solutions to the customer's smartphones.▪ Accountable for creating dashboards, analytic reports for trending analysis, metrics/KPIs (Key Performance Indicator) using Microsoft Power Bl, modeling data basis in order to optimize IT operation controls and decision-making by the Board.▪ Accountable for attending and supporting the VIP Board requests related to telecom.Achievements:▪ Responsible for negotiating with telecom vendors generating constant and considerable savings. As part of the audit team, collaborated in recovering 20% of the company's annual spending on mobile expenses during a yearly telecom audit.▪ Responsible for developing a methodology of information gathering and data analysis for a mobile segment which was applied to reduce the annual mobile cost in 6% and the retrieve of undue charges by local carrier in 13%.▪ Accountable for designing, developing, testing and implementing the mobile rollout plan, resulting in the deliverable of 3,000 devices within 3 months by the telecom team.▪ Tremendous work performer delivering services with high quality and also meeting the clients’ needs with ethic, character and trustworthy, responding well to feedbacks resulted in successive promotions due to exceed management expectations.

Job description:▪ Responsible for resolving incidents/problems and documenting resolutions, especially for the South America market, according to the incident management processes and ensuring the alignment to the service level agreement.▪ Accountable for escalating incidents/problems under the risk of not attending the SLA. ▪ Supported the ERP system (Totvs), resolving all technical incidents and problems related. ▪ Responsible for providing and Deskside end-user support services/training for computers, operational systems, Windows 7, Microsoft Office 2010 and 2013, Smartphones, tablets, IOS platform, among other systems and tools.▪ Managed the inventory (Asset management), ensuring the systems, hardware, software and all infrastructure related at Local and Remote Offices were all running and up to date.▪ Responsible for facilitating computer hardware repairs with vendors ensuring that hardware was properly maintained.Career highlights during the time at organization:▪ Delivered a critical services related to rollout of new computers, servers and applications across South America countries, working remotely.▪ Highly adaptable to new circumstances and challenges with the ability to hit the ground running in any support analysis role. ▪ Recognized communicator, able to explain complex processes in easy-to-understand terms for end users as well provide support in heterogeneous multi-platforms with a strong customer success focus (Customer service excellence).▪ Highly adaptable, flexible professional who embraces teamwork and communicates service value to all levels of the organization: Senior Managers, technical and non-technical stakeholders and vendors.▪ Skilled in proactive identification and resolution of critical systems/network incidents/problems prioritizing activities based on importance and urgency ensuring alignment to the service level agreement in place.