Carrier Relations Manager
Spearheaded the development and execution of strategic initiatives to enhance customer satisfaction and operational efficiency,resulting in increased client retention and revenue growth. Collaborated cross-functionally with international dispatch and support teams to ensure seamless execution of carrier networkoperations, exceeding performance expectations within the assigned region. Played a pivotal role in customer onboarding and sales processes, leveraging operational insights to effectively align carrier loaddemand with client requirements. Analyzed and managed key performance indicators (KPIs), consistently achieving or surpassing targets and driving profitability. Led team of sales managers and oversees operations to exceed in over 2 million dollars in gross profit, cost savings project of over$250k Developed long term logistics strategies to onboard new carriers and customers, liaison between our client facing team and carrierdevelopment project team Grew B2B revenue 75% though collaboration with key partners and best practice sharing amongst team members Maintain both short and long-term growth of existing accounts and be willing to contribute to the acquisition of new accounts. Led efforts in resolving past due invoices, ensuring timely payments, and maintaining positive relationships with both clients andcarriers.
