•Key user on FI, SD and Salesforce modules at VitrA TileS4 Hana Project•Master data responsible for FI and SD at VitrA TileS4 Hana Project•Monitoring the receivables from customers and regularly reminding overdue invoices•Daily monitoring and reporting the customers credit risk analysis•Regularly controlling customer credit limits and monitoring the receivable insurances•Transferring the bonus amounts to be given to the customers to the system•Pursuing and testing finance related IT topics/improvements•Preparing the average due date report monthly

*Creating opportunities for Wholesale projects on CRM portal*Evaluating, controlling of the customer offers’ prices and maturity*Following new customers orders on the SAP systems and updating if necessary*Reviewing pending orders daily*Following customer orders request dates on the system*Providing data and guides to help the sales team*Developing and monitoring performance indicators*Managing sales tracking tools and reporting on important information*Preparing, analyzing and evaluating the monthly sales forecast

Develop market specific strategies for various retail and visual merchandising operations and develop long and short term objectives.Assist to develop various strategies for improvement of store ambience and display various seasonal items.Prepare and execute visual merchandising signage and provide solutions to specific marketing requirement and manage all promotional events.Coordinate with visual merchandising team and analyze zone set up requirement for individual store category.Work with planning and operations department and develop ways to increase inventory through merchandising store capacity and load.Develop visual presentations to increase sales through visual impact.Monitor competitors visual merchandising techniques and incoprate effective techniques in business.Prepare and maintain a database of dates for all retail and market releases of product and services.Monitor customer profile and store size and identify appropriate visual presentation for various product categories.Develop and implement visual merchandising strategies for all marketed items.Organize training workshops for visual merchandising and assist in setting up of training centers for same.Evaluate all retail information, identify risks and prepare appropriate strategies to promote sales.Coordinate with various teams and prepare materials to provide support to various below the line marketing activities.Coordinate with event and management team and prepare innovative strategies for display.Participate in various trade shows and live events.Analyze trade requirement and design strategies with help of new visual ideas.

Plan production control activities to improve runtime while maintaining high quality, timely delivery and cost-effectiveness.Work with materials department in material planning and analysis to reduce inventory level.Plan, schedule and monitor material movement in production cycle to ensure continuous operations.Track material shortages and provide immediate resolution.Assist purchasing unit in coordinating and planning supplier deliveries.Identify new suppliers and manage existing suppliers to meet production needs.Monitor inventory status and generate inventory reports to Production Manager.Perform inventory management according to company policies.Assist Sales unit in coordinating and planning customer orders and deliveries.Identify delivery exception and provide alternative solutions.Generate reports on production shortages and sales impact to Factor Manager for analysis.Address customer queries and concerns in a timely fashion.Develop process improvements for inventory, manufacturing and production control systems.Evaluate production control activities to ensure that final product meets customer specifications.Plan equipment, material and manpower requirements to meet production schedule.

Develop business and marketing plans in coordination with Managing Director to achieve revenue goals.Assist in company’s branding and media communication activities such as press releases, advertisements, marketing collaterals, and web site.Analyze the current and past budgets, expenses, sales, revenues and product deficiencies in order to provide recommendations for business growth and problem resolution.Research the market for identifying new business opportunities.Explain prospective clients about the advantages of the products or services offered and follow up with them in order to close the business deals.Respond to the client queries regarding the products in a timely fashion.Develop business proposals for new and existing customers.Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the growth plan.Prepare the annual marketing budget and track the expenses against the budget.Develop in-depth knowledge about business development practices, marketing activities, prospective clients and industry trends.Maintain a knowledge repository of clients, referrals, RFPs, prospects and presentations.Develop strong customer relationships in order to generate high volume of prospective clients.

Administer and resolve all customers inquiries for variety of call center products and services.Manage all communication with center in both verbal and written forms.Provide response to all incoming telephone queries received from customers in timely and professional manner.Administer various call center tools, provide required training and document all customer problems.Review and make corrections in precise manner.Document all customer contacts according to Wilshire guidelines.Monitor information and maintain records for same on database and servicing system.Evaluate all customer issues and prepare update for computer tools and resources.Perform all work for management in writing or electronic media, modifying procedures and activities in line with the communications.Manage and perform all database functions like photocopying, typing, filing, sending faxes.Work independently with or without direct supervision.Provide continuous training and back up support to teammates.Provide training and guidance to staff of organization as required.Participate in management and training in center.Develop and maintain professional relationship with customer, co-workers, management, consultants and vendors.