Development of customer focus among employees;Organization of work of operators;Monitoring the implementation of assigned tasks;Feedback to employees on: quality cards, questions in group chats, information from otherdepartments;Making suggestions to improve the product;Working with quality cards: feedback on the card, filing appeals;Monitoring, analysis, communication of problems on the project and proposals for their elimination;Working with regulations in… Show more Development of customer focus among employees;Organization of work of operators;Monitoring the implementation of assigned tasks;Feedback to employees on: quality cards, questions in group chats, information from otherdepartments;Making suggestions to improve the product;Working with quality cards: feedback on the card, filing appeals;Monitoring, analysis, communication of problems on the project and proposals for their elimination;Working with regulations in Confluence: editing, updating, maintaining relevance;Writing templates for responses to clients;Formation of a team of employees;Calculation of salaries of team employees; Show less

Position Summary:In this role, I am responsible for supervising operators, ensuring process control, enhancing customer satisfaction, and optimizing operational processes. With my experience and skills, I have the opportunity to lead operators to success.Duties and Responsibilities:Training and Development: Training new operators, improving the skills of current operators, and teaching them about business processes.Performance Monitoring: Monitoring the performance of… Show more Position Summary:In this role, I am responsible for supervising operators, ensuring process control, enhancing customer satisfaction, and optimizing operational processes. With my experience and skills, I have the opportunity to lead operators to success.Duties and Responsibilities:Training and Development: Training new operators, improving the skills of current operators, and teaching them about business processes.Performance Monitoring: Monitoring the performance of operators, providing feedback to encourage their growth.Data Analysis and Reporting: Analyzing customer service data, monitoring performance, preparing reports, and improving business processes.Collaboration with Other Departments: Collaborating with other departments, especially technical or finance team members, and establishing effective communication.Enhancing Customer Satisfaction: Improving customer satisfaction through operators and minimizing customer complaints.Regular Communication with Senior Management: Maintaining regular communication with senior management regarding business performance and improvement suggestions.Emergency and Complex Issue Management: Handling emergency situations or challenging customer problems quickly and effectively. Providing answers to operators' questions. Show less

Position Summary:As a Customer Support Manager, my responsibility is to provide quick and effective support to customers through chat. This role is focused on resolving customer issues, answering questions, and increasing customer satisfaction.Duties and Responsibilities:* Customer Support via Chat: Responding to customer questions and providing assistance through chat.* Overcoming Challenges: Approaching customer difficulties with understanding and providing them with… Show more Position Summary:As a Customer Support Manager, my responsibility is to provide quick and effective support to customers through chat. This role is focused on resolving customer issues, answering questions, and increasing customer satisfaction.Duties and Responsibilities:* Customer Support via Chat: Responding to customer questions and providing assistance through chat.* Overcoming Challenges: Approaching customer difficulties with understanding and providing them with solutions.* Directing Customer Requests: Transmitting customer requests to the relevant departments as needed and assisting in problem resolution.* Customer Satisfaction Focus: Establishing effective communication and maintaining a solution-oriented approach to enhance customer satisfaction.* Reporting and Data Recording: Recording and reporting customer interactions or difficulties, and sharing them with the team leader during meetings.* Working Hours: Following a flexible work schedule, including 2 days of work and 2 days off in rotation. Show less

Agency and Sales Development (internship)

SPA (internship)