Acuitus set up in April 2010 and I was recruited as Office Management Executive to oversee all operations for the auction business as well as the streamlining of all systems including the Website, Customer Relationship Database, the office environment and all office systems. I have assisted in successfully improving and rolling out a new website design, improved the design and use of the CRD, upgraded our IT and mobile phone systems and improved our working environment. Since moving to Cornwall in 2016 and going part time, my role has changed somewhat and focuses more on the finance side of the business as well as business development.

High-level pro-active personal support including complex diary management, overseas travel arrangements and telephone/conference call management. Production of all new business pitch presentations for Markets. HR recruitment responsibility for CV review and candidate selection for interviews. Responsibility for HR administration systems ie. Starters, leavers and day to day HR tasks. Processing of expenses using on-line systems. Event organisation including venue selection, negotiation of rates, organising invites and managing responses. Updating customer relationship database, WIP systems and Pipeline Tracker database.

When Sackville Resource Management became NB Entrust in 2006 I was promoted to PA/Office Manager to the Managing Director of NB Entrust and my role involved full PA support to the MD, including expenses, minute taking for all Board Meetings, organisation of social and work events. Creation of presentations and mail merges, supervision of the team secretaries and managing the office.Sackville Resource ManagementSenior SecretaryI provided secretarial support to x13 Facilities Managers (FM) which included diary management, travel arrangements, minute taking and production of presentations. Implementation of an electronic filing system, creation and management of property databases. Reorganisation of systems and procedures. Provision of FM portfolio cover including site visits and escalation of Health, Safety and Maintenance issues. Management of supplier contracts and rates for FM portfolios. Whilst in this role I won a staff award for outstanding project work.

This was a new role at CSCT with the main aim to revise all course materials to a new standard and to manage the office and team. Key areas included the re-design and production of all course materials to meet Awarding Body requirements, organisation of all advertising of the courses and publication of course timetables. Staff management including performance planning, organisation of office relocations including furniture, IT and telecoms.

Provided secretarial support to the Property Management Director and x3 Senior Surveyors within the Management Division. Key areas included production of PowerPoint presentations, arranging secretarial cover, monitoring of holiday/absence, corporate/staff entertainment. Management of all IT queries & facilities requirements for a team of x30 staff. Provision of audio typing services, client and tenant liaison. Arrangement of all travel, accommodation and diary management. Maintenance of filing system for clients portfolio’s and database housekeeping.