Aysouda Shahgholi Abbasi Email & Phone Number

Netherlands

Netherlands

Collaborate with clients to develop and refine digital product strategies that align with business objectives and user needs.Conduct market research, competitor analysis, and user interviews to identify opportunities for innovation and improvement.Design and implement product roadmaps, ensuring timely delivery of features and alignment with stakeholder.

Kuala Lumpur, Malaysia

 Managed External Knowledge Products/Channels and CX improvements of four unique products, blending technical expertise with a customer-centric approach(Help Centre websites, Chat, Chatbot) in 17 languages. Led a team of 35, catering to over 500K active global traders. Managed Customer Support product and channels development  Managed and optimised the.

Malaysia

Develop and implement a comprehensive external knowledge management strategy, aligning it with the organization's goals and objectives.Identify and establish relationships with internal and external experts, thought leaders, and key partners to facilitate knowledge sharing and collaboration. Curate and maintain an extensive knowledge repository, which.

Cambodia

When this company began to establish a presence in Cambodia, I was promoted and transferred there to manage sales and marketing. I directed all corporate marketing functions with a budget of $500K, including brand awareness campaigns, brand management, a new platform launch, advertising, and events. I also established and cultivated long-term relationships.

Kuala Lumpur, Malaysia

I pursued business development for this online trading company based in the UAE.🎯 SELECTED HIGHLIGHTS:✅ Delivered $1.5M in projects on time and within budget.✅ Developed 3-year strategy and plans for marketing and sales. ✅ Skyrocketed customer satisfaction 27%, from 70% to 97%. ✅ Lengthened customer life span 39% by devising premier program.✅ Decreased.

Kuala Lumpur, Malaysia

In this role, I generated and qualified customer leads to win new clients. I also monitored the market, credit, and liquidity risk of investment for portfolios and implemented corrective measures when necessary. In addition, I helped to formulate investment strategies in accordance with investment guides and mandates.🎯 SELECTED HIGHLIGHTS:✅ Grew revenue.