Responsibilities: Developing and implementing customer success strategies for user onboarding, activation, and retention; leading the customer success team; collaborating closely with sales, product, communication, growth, and developer teams; and handling the orientation for new team members.Achievements:- Created and implemented a professional mindset for operations and customer relations.- Built, trained, and led a high-performing team, fostering a harmonious environment for flawless operation.- Achieved top customer satisfaction scores (4.8 on Trustpilot), leading to customer loyalty and revenue growth.

Responsibilities: Managing and developing client portfolios and relations, improving customer experience, evaluating and improving tutorials, resolving customer requests and complaints, providing technical and product support, working with the communication team for the communication strategies.Achievements:- Ensured smooth operations and customer relations with a corporate mindset.- Maintained high customer satisfaction and loyalty through effective communication and follow-up.

Responsibilities: Creating and managing events strategies, calendars, and budgets; organizing events for Intema's stores, dealers, and professional customers. For Kanyon store, cooperating with digital and public relations agencies for the social media projects with professionals, influencers and celebrities and managing the relations with agencies to create contents for workshops.In addition to being an event specialist, working as a marketing communications team member with responsibilities of cooperating with public relations agencies for the corporate profile and communication strategies of the company and promotional material management (research, production, and shipment)Achievements:- Participated in the Intema Yasam Kanyon Store project team by doing research and preparing reports and offers about concepts and collaboration alternatives before the opening.- Created a successful concept for the grand opening of the Kanyon Store, exceeding guest expectations.- Arranged meetings and partnerships for the social media project of Kanyon Store in order to increase brand awareness and follower numbers.- Organized events with the most reliable agencies and affordable budgets.

Responsibilities: Managing CRM data and projects for Turkey, UK, and Dubai offices, event management for special projects, openings, global fairs, customers, dealers and retail chain, renewing promotional materials to enhance brand awareness.Achievements:- Differentiated event details from competitors by integrating architecture and design, resulting in increased brand loyalty and awareness.- Streamlined CRM data details with IT department collaboration for accurate reporting.- Managed crises effectively to maintain standard event flow.- Renewed the promotional materials collection with a more modern, personal, practical, and unique concept. The new materials were highly appreciated and shared on social media by the customers.

Responsibilities: Managing marketing and sales of the fabric department and other yarn brands, following up on orders and payments, and presenting the Turkish office at international exhibitions. Achievements:Increased the turnover of the fabric department by 250% within two years.Enhanced company awareness and sales through strong communication skills.Created design and fashion trends report to stand out among competitors.