Aysun Demir Email and Phone Number

General Manager of the Hotel and responsible for all operations including• Using hotel resources to maximize guests’ satisfaction & optimize revenues.• Representing the hotel in the market place and develop business relationships with key accounts of the state and private sector communities.• Providing regular reports to the hotel owners on the hotels operating objectives and fiscal performance.• Accurately forecasting revenues/expenses.• Resolving customer complaints in a timely and professional matter.• Human Resource experience includes recruitment, screening, hiring, applying training programs, effective discipline, coaching and motivating the staff.• Managing two gas station (Shell & OMV) which is belongs to the hotel.

• Community communication skills, forms of politeness, front office, food and beverage, housekeeping, VIP driver training for the staff of Ministry

• The Vocational Management Training for the European Tourism Industry (VocMat 2) project was a transfer of Innovation, Entrepreneurship & Strategic Management project funded under the Leonardo da Vinci strand of the EU Lifelong Learning Program 2007-13. The project aimed at transferring lessons to the new partner countries and new pilot groups. As a Training expert developed and delivered hospitality training modules under the project in Turkey, Estonia and Italy.

• Assistant to General Manager in all hotel operations• Developing business relationships with the state sector and private sector community.• Supporting F&B Manager by redesigning the restaurants & menus.• Supporting Sales Department by connecting new customers for events and banquets.• Training Supervisor in all hotel departments including housekeeping.• Carried out staff training assessments, prepared training materials and delivered training in housekeeping, services, front office and sales & marketing.

• Supervising the Front Office operations in coordination with Housekeeping and Food & Beverage Departments.• Responsible for staff recruitment, training assessments and training delivery.• Preparation in-house training materials and deliver the trainings and practical courses in Front Office Operations.

• Supervising the Front Office operations in coordination with Housekeeping and Food & Beverage Departments.• Responsible for staff recruitment, training assessments and training delivery.

• Ensure that the highest standards of hospitality and welcome.• Complete all relevant hotel procedures. (C/IN – C/OUT etc.)• Promote the other departments within the hotel• Transmit all of the guest requests to the related departments

• To experience all of the service techniques to provide the highest standard of the food & beverage services

• Responsible for high standards of cleanliness are maintained throughout the hotel, with the supervision and inspection of all guest rooms and areas.

• Be aware of the hotel availabilities and try all opportunities to maximize the room sales.• Maintain safety in the reception area by complying the procedures, rules, and regulations.• Transmit all of the guest requests to the related departments