Aytalyyna Grigoryeva Email & Phone Number

Houston, Texas, United States

• Play a key role in the company’s move towards a new automation framework with a CI/CD integration;
• Being an engineer of a test automation team of two, I made a significant impact on the development of
• architecture, design, new libraries, specs, tests from scratch;As a result, the company switched towards Playwright as a first choice of test automation.
• The project achieved incredible success and results leading to the new company’s test automation strategy;
• As the company started rapidly developing tests using Playwright, I’m responsible for onboarding people to Playwright test automation;

• As part of the Software Testing Team I was responsible for the overall quality of a Plesk product in the whole software development lifecycle on both supported operation systems: Linux and Windows (from participation.
• I was driving and promoting the development processes change by the movement towards the "shift-left testing" which helped to improve the efficiency and reduced the testing time.
• Was one of the first in the department who began to use and write tests on Cypress. As a result, this initiative helped the department decide to start using Cypress as the first choice for automation.
• Was the first QA who started analyzing the current coverage of the already existing testing framework (PHP) with the coverage of UI tests on Cypress. Removing old UI tests and rewriting them to use CLI instead, lead to.
• Contributed to the execution of automation tests in CI, investigated the root causes of instability, and failures in the product and the product’s autotests;
• Performed test planning, test design, analysis, risk-based analysis, testing of user stories and performance testing;

• Worked closely with the development team to build and define an effective testing strategy;
• Performed test planning, test design, analysis, risk-based analysis, and testing of user stories;
• Developed test cases and plans to evaluate and improve product reliability;
• Regularly configured testing environments, autotests execution plans in the code and Test Management Systems (TestRail);
• Documented, tracked, and escalated problems to an appropriate team or department (Atlassian JIRA, Confluence);
• Resolved customers’ problems as a maintenance team member (third-line support shifts from the development team);

• Worked directly with customers and resolved issues on their Linux and Windows servers regarding hosting services and Plesk products, including top-priority customers and urgent cases (400+ tickets were resolved);
• Played the role of a Publisher in the Knowledge-Centred Support system; wrote, reviewed, and published 300+ articles in the public knowledge base;
• Successfully trained new members of a team as a Subject Matter Expert;
• Achieved high Customer Satisfaction Score of > 85% (based on customers’ feedback);
• Promoted to Deputy Team Leader in the Support Team.

• Became a Red Hat Certified System Administrator;
• Investigated and solved customers’ problems over the phone or remotely; informed customers about the technical details of solutions via email and/or phone;
• Presented good statistics in technical resolution and customer feedback;
• Became an approver in Knowledge-Centred Support (KCS);
• Shifted to third-line support in the development team to solve complex issues.

• Successfully passed product training;
• Achieved a score of 66 out of 80 on the Versant English Test;
• Became a Microsoft Certified System Administrator;
• Learned how to write technical articles, communicate with customers, and resolve technical issues with Linux and Windows servers and the product.

Bachelor'S Degree (Specialist Degree 5 Years), Computer Science

It Spin, English Class