-Coordinate the day to day operations and development activities, inclusive of scrum master role, scrum process. -Create schedules to be tracked and ensure a strong sense of ownership and accountability for each team member’s contributions.-Set, manage, monitors and report on milestones for team members. Set expectations and hold teams accountable for quality and timeliness of their contributions.-Provide daily, weekly and monthly reports on team progress to multiple levels of management, share knowledge and experience to aid and improve integration process.-Assist in managing and tracking all IT related projects in JIRA.

-Provides daily systems and applications support to supported areas for production related questions or issues.-Researches, reviews and analyzes issues and includes appropriate internal and external personnel in the decision making process.-Collaborates in the planning, design, development and deployment of new applications and enhancements to existing applications. -Identifies and corrects problems to satisfaction of the customer and reviews for cross impacts to other areas.

-Preparing product backlog: owning, creating, refining and prioritizing business requirements-Preparing backlog grooming and prioritization, daily and recurring agile ceremonies including stand-ups and retrospectives-Conducting customer validation sessions to ensure prioritized features meet customer needs-Working with the UX team through research and customer validation to ensure we are solving the problems in the right way-Providing support, decision-making, and validation during design and development-Project requirements, project status, and release notes are properly documented

-Assist team members with installation, configuration and ongoing usability of system hardware and software-Offer daily operations and system support to users-Verify functionality of hardware and software components-Troubleshoot hardware and software issues in person, remotely and via phone