- Responded promptly and courteously to customer inquiries, complaints, and requests via chat & call.- Provided comprehensive assistance and solutions to customers regarding products and services.- Achieved high rates of first-contact resolution by efficiently resolving customer issues.- Maintained accuracy by ensuring all information provided to customers was up-to-date and correct.- Engaged in professional and empathetic communication with customers, fostering positive interactions.- Recorded detailed documentation of customer interactions for future reference and analysis.- Escalated complex or unresolved issues to higher levels of support or management as needed.- Demonstrated in-depth product knowledge to better assist customers with their queries.- Adhered to company policies and procedures in all customer interactions.- Provided valuable feedback to the management team for improving customer service process.

Roles & Responsibilities : ➢ GVT tool and fuse tool labelling the objects which are comes under the path of self-driving car➢ Reaching the target according to the mission and maintaining quality➢ Advising on process upgrades to improve production rates and increase quality➢ Assessing process orders and troubleshooting processing issues➢ Acting as a team player to achieve target and mentioned new hires within the team tobrief them about the process➢ Handling quality check and giving feedback to the low-quality performers toimprovethemselves➢ Identify opportunities for improvements and efficiency gains within day-to-day workflows➢ Consistently Maintained Quality and Productivity throughout the tenure.➢ Knowledge in the use of MS outlook, word, excel, power point presentation.Achievements :Took up additional responsibilities as a Mentor/SME for 2 teams to trained for fresher’s to clear their on job training (ojt) for floor with 100℅ success rate.