Ayub Khan Email & Phone Number

Halifax, England, United Kingdom

• Providing 1st, and 2nd and some 3rd line support to school students and staff members alike • Creation and update of network documentation • Helpdesk management including updating and configuring where necessary • Technical Support for Desktop, Notebook Computers, projectors, Peripherals and Printers as well support of mobile devices such as apple and android devices • Managing and creating virtual machines through Hyper-V and VMware as well as using VDI for external client log ins to the network. • Using active directory in server 2016 and 2019 to create and manage user accounts • Use of WSUS to manage and configure windows updates across the network • Installation, configuration and support of office 2016,office 365 as well experience with a wide range of specialist software • Set up and assist in video conferencing seminars via skype and zoom • Using the in house print management software (papercut) to manage and configure issues regarding user printing and printer management. • Creating & managing images of Win 7,8 & 10 using WDS, MDT & other imaging facilities • Monitoring of backups using VEEAM, ARC server, Symantec, veritas backup exec and windows backup & third party software’s • Maintaining and managing onsite apple and android mobile devices • liaising with 3rd party individuals and contractors for advice, upgrades and repairs • Administration and configuration of the IP phone system using Toshiba Emanager and NEC PC pro • Cat 5, 6 installations, flash testing and installation and repair of network points • Using group policy to manage user and computer configurations • Checking and ordering new stock as of when needed • Maintaining discretion and confidentiality when dealing with the safeguarding unit and other high profile individuals

Various Around Uk

• Communicating with users to listen to problems and resolve them to the best of my ability effectively and efficiently • Receiving prebuilt/ready to build workstations across different sites with users names for deployment• Deployment of bespoke software packages throughout the sites (WDS, GHOST)• Monitoring progress against plans and milestones • Providing 2nd line Support to users throughout the sites via remote and in person(floorwalking), Windows XP,7, Office 2007,2010• Asset tagging all equipment throughout the sites• Cat 5, 6 installations, flash testing and installation and repair of network points and cables

Wakefield, England, United Kingdom

• Receiving and asset tagging IT equipment • Deploying prebuilt named Workstations to the correct users desks• Installing and connecting the workstations to the domain(XP and server 2003)• Following an automated script using GPO to launch an in house (Radia application mall) to install specific bespoke software's on particular pc's• Using remote control software i.e., VNC, Damerware, terminal services to connect to other PC’s and fix problems remotely and liaise with users by taking them through step by step procedures• Provide Telephone support to users in a friendly to understand manner free of computer jargon to advise on upgrades/ repairs• liaising with 3rd party individuals and contractors for advice, upgrades and repairs

Leeds, England, United Kingdom

• Managing the deployment project of equipment and software in the time frame provided• Monitoring progress against plans and milestones• Communicating with 3rd party clients providing them with updates, dependencies and progress• Using own initiative and experience to get jobs done when faced with challenges alone• Managing bespoke software after rollouts to make sure it is compatible with the new OSUsing remote control software i.e., VNC, Damerware, terminal services to connect to other PC’s and fix problems remotely and liaise with users by taking them through step by step procedures• Having daily meetings with my colleagues/engineers and updating with concerns and deployment progress statuses• Taking receipt of deliveries of workstations and deploying to the correct rooms/buildings for machine swap outs• Providing Support to the users throughout the building after deployment(floorwalking) on software's such as Windows NT, NT Server, Windows XP,Windows 7, Office 2007, Office XP• Asset tagging and auditing all equipment serials throughout the building

Various

• Managing the deployment project (platform transformation project) of equipment and software in the time frame provided • Monitoring progress against plans and milestones • Communicating with 3rd party clients providing them with updates, dependencies and progress • Using own initiative and experience to get jobs done when faced with challenges alone • Managing bespoke software after rollouts to make sure it is compatible with the new OS• Having daily meetings with my colleagues/engineers and updating with concerns and deployment progress statuses• Taking receipt of deliveries of workstations and deploying to the correct rooms/buildings for machine swap outs • Managing two sites meeting the customers objectives • Providing Support to the users throughout the building after deployment(floorwalking) on software's such as Windows XP,7, Office 2007,2010• Asset tagging and auditing all equipment serials throughout the building

Halifax

• Monitoring the College in house Helpdesk system and helpdesk phone on a rota basis and assigning jobs/updating tickets• Providing technical training to staff/students • Moderating and setting up Exams throughout the College and the College sites • Installation and updating of software packages (like windows NT, NT server, office 2007 AUTOCAD etc)• Management of DHCP and DNS• Providing IT Support throughout the college to staff and students. • Providing IT support to 4 other sites part of the College. • Building\upgrading PC’s, Laptops, Printers, projectors, white boards and IT equipment throughout the college • Making sure backups are complete and changing backup tapes • Creating new users on AD/setting up security settings/creating home folders • Patching up network points throughout the college • Using MacAfee Ghost, ghosting images across throughout the college PC’s and laptops