• Provided high-quality 2nd line technical support to all users within the IT environment.• Diagnosed and resolved hardware and software faults, providing recommendations for appropriate solutions.• Conducted the build, configuration, documentation, and integration of new desktops, audio-visual devices, and printer hardware.• Identified, recommended, and implemented changes to enhance IT systems.• Managed the deployment, maintenance, and repair of devices such as PCs, laptops, printers, scanners, and mobile devices. Offered face-to-face desktop support to users as needed.

• Managed a comprehensive NHS IT rollout project, overseeing computer deployment, staff training, and support for the Electronic Patient Record (EPR) system.• Swiftly resolved technical issues and optimized equipment setup to enhance clinical efficiency within hospital wards• Writing customized programs and scripts, as well as configuring ERP applications. Developing user-friendly functionalities and interfaces. Installing ERP software and ensuring seamless integration with IT systems. Performing diagnostic tests and resolving issues to optimize performance.

• Coordinated logistics for high-quality training, managing facility preparation and material organization.• Innovated training materials and approaches for enhanced learning.• Led Clinical Systems Training coordination, defining session plans and user guidance.• Influenced training strategies for Clinical Systems, aligning with guidelines and policies.• Established processes for managing training materials, ensuring accuracy and electronic optimization.

Remotely monitored and supported IT infrastructure for a large user base across multiple locations.• Configured and managed POS systems with secure cardholder information for PCI SCC compliance.• Conducted software testing in a UAT environment before company-wide deployment.• Led and supported projects, implementing new technologies across the business.• Maintained comprehensive and up-to-date documentation.• Exhibited strong organizational skills and effective communication with users.• Expertly handled MS SQL Server issues and provided solutions using T-SQL, SSRS, and SSMS.

• Escalated and resolved IT issues promptly as the first point of contact for end users.• Logged and diagnosed support queries, achieving timely resolutions and proper escalation.• Installed, maintained, and updated desktops, software, and devices.• Conducted audits to ensure efficient software and hardware usage.• Performed routine maintenance tasks, including backup rotations and system monitoring.• Proactively designed system solutions to optimize IT efficiency based on user query trends.• Ensured strict compliance with IT policies and maintained a thorough understanding of them.• Provided on-site IT support and managed equipment across multiple CARE Clinics.• Assisted in delivering key projects as part of the development team.• Managed Active Directory and Microsoft Exchange, handling user maintenance.• Facilitated organizational change following established change management processes.

• Provided initial technical support for IT infrastructure, resolving issues and escalating when necessary.• Assisted the 2nd Line team in hardware setup and installation for new employees and equipment upgrades.• Managed ICT procedures for staff onboarding, leaving, and relocation.• Engaged with third-party suppliers to resolve issues and improve service level agreements (SLAs).