Broadly trained and highly disciplined Hotel Management Professional qualified to provide Guest Service, Human Resources, Sales, and Finance expertise to the Hospitality Industry. Strong forecasting skills, successfully hit 90% of monthly budget with a 50% follow through with all expenses.Proven track record of improving revenue by 10-20% during a recession; effectively sold 5000 rooms over last year’s revenue.In depth experience in client-focused industries focused on delivering world-class customer service; oversaw the improvement of service levels from 30% to 90%.Drove overall hotel improvements from 23rd to 5th in company rankings for revenue, service and mystery shops.Consecutively met each pay roll budget for 18 months, while minimizing overtime and labor turn over from 80% to 3% in two years.Recognized by managers as dependable and reliable professional, with a proven track record of hard work.Recipient of the Michael Harrell Award August 2004 by Residence Inn by Marriott Hilton Head Island.Specialties: Recruiting ,Training, Customer Service,Cultural diversity atmosphere,E-verify, Driving revenue in all aspects,Marketing,Marriott marsha and fossee, Hilton onq property system,Sheraton fidelio property system.Hotel and guest conflict resolution,Guest satisfaction.