Ayub Kinyua Email & Phone Number

Nairobi County, Kenya

Remote

Remote

-Providing timely, accurate, and valuable support to thousands of Databox users through chat and email.-Building dashboards and setting up additional features to help customers expand usage and adoption.-Referring customers to Onboarding and Account Management teams for additional assistance.-Collaborate with the Technical Support team to investigate and resolve complex support cases.

Remote

-Providing 1st class customer service Live Chat and emails-Taking ownership of customer inquiries and resolving new cases at first contact. -Identify and maximize sales opportunities through cross-selling and up-selling approaches-Contribute to a high-performance and friendly workplace culture

Nairobi, Kenya

Support the opportunity to capture the offline market with this new model. Maintain strong relationships with brands & distributors to generate demand. Develop a strong network of offline area sales representatives. Groom, support & motivate the ASRs towards theachievement of individual goals that fit into bigger Jumia objectives. Replenishment plans. Define the processes to execute flawlessly- aligning other stakeholders as needed.

Nairobi, Kenya

-Call freshly recruited JForce agents and deliver high-class training on JForce,order placement, customer database build-ups, and sales guidance.-Deliver world-class training sessions offline on a monthly basis.Delivering growth in the number of active agents leveraging my system andprocess knowledge, commercial team, and sales knowledge.-Handle Whatsapp communication with your allocated consultants > daily dealsharing, sales tips, issue resolution, communication of key changes.-Delivering growth of the number of JForce agents reaching a certain threshold insales through the right commercial push and sale.-Call freshly recruited JForce agents and deliver high-class training on JForce, order placement, customer database build-ups, and sales guidance.-Deliver world-class training sessions offline on a monthly basis.-Delivering growth in the number of active agents leveraging my system andprocess knowledge, commercial team, and sales knowledge.-Handle Whatsapp communication with your allocated consultants -Daily deal sharing, sales tips, issue resolution, communication of key changes.-Delivering growth of the number of JForce agents reaching a certain threshold insales through the right commercial push and sale.

Social media marketing Formulating and implementing marketing strategies and policies for different brandsManaging social media pages and all aspects of online marketing for brandsWrite a clear, attractive copy with a distinct voice Interpret copy-writing briefs to understand projectrequirements. Collaborate with designers, PR, and other professionals on large- small-scale marketing projects (e.g.email campaigns and landing pages).

Bachelor'S Degree, Finance, General

Associate'S Degree, Business Administration And Management, General