Ayush D. Email & Phone Number

To give my salesforce career a solid path by joining eminent and highly professional software company and contribute to the success of the company by outstanding performances and thereby advancing my career.- Working as Salesforce CRM Admin with 6.5 years of experience in Sales Cloud, Marketing cloud, Data Migration.- Proficiency in Salesforce admin functionalities like managing users, creating roles, profiles, workflow, approval process, process builder, validation rules etc.- Expert in importing and exporting the data in/from salesforce using data loader, workbench, reports etc.- Clear Understanding on support process and supporting the users on existing functionality both Functionally and technically- Managing the support queue by promptly triaging cases, addressing end-user inquiries, fulfilling requests, and resolving system incidents in a timely, customer-centric manner.- Took the initiative to enhance support processes, reducing delivery times and improving customer satisfaction. Identified opportunities to automate manual processes and enhance self-service capabilities.- Collaborated effectively with internal teams, sought to understand user experiences and stakeholder perspectives on operational processes, and delivered clear solutions to stakeholders.- Hands-on experience in JIRA, GIT, Gearset, Informatica, AWS Code Commit, AWS Athena.- Hands-on experience with Pardot Marketing Cloud, including Engagement Studio, automation rules, segmentation lists, dynamic lists, list emails, email templates, landing pages, forms and form handlers, user management, role setup, campaigns, and the import/export of prospects, along with custom object and field creation.- Experienced in maintaining data hygiene in Pardot, implementing multiple business units, auditing email sends and bounce rates, managing soft bounces, handling "do not email" and opted-out prospects, and analyzing bot unsubscribes.

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  Institute Of Management And Information Technology

  6.77 Out Of 10