Ayush Parashar Email and Phone Number
● To be an integral part of a reputed, growth-oriented organization and contribute to the development and progress of theorganization while concurrently upgrading my skills and knowledge.● An accomplished Application Support Engineer with extensive experience in the SaaS industry on providing support for products and services, planning,developing and implementing feasibleapproaches to provide satisfactory service to the clients.● Qualified B.Tech in Electronics & Communication Engineering from Maharshi Dayanand University, Rohtak,Haryana (India).● A proactive learner with a flair for adopting emerging trends and addressing industry requirements to achieve organizational objectives & profitabilitynorms.● Effective communicator & negotiator with strong analytical, problem solving and organizational abilities.● proficient in client relationship management.▪ Worked with Sony India Pvt Ltd as Technical Support Engineer “Testing -R&D”▪ Worked with Unicommerce eSolutions Pvt Ltd as Technical Product Support “Enterprise”.▪ Worked with Crystal Televentures PVT. LTD. as Senior Application Support Engineer.▪ Worked with Alchemy Techsol PVT. LTD. [Capgemini] as Senior Application Support Engineer▪ currently working with Litera Microsystem as software application support engineer.▪ Proficient with Client Management, Organization Process Management.▪ Experience of handling process in Operations, Integration and Support.▪ Experience of working in a rotational shift(24*7).
Litera
View- Website:
- litera.com
- Employees:
- 392
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Product SupportLitera Jun 2023 - PresentAhmedabad, Gujarat, India● Served as primary point of contact for support relating to owned solutions and products.● Providing application support to the Clients as Senior Application Support Engineer using the ticketing toll (Salesforce) and emails.●Providing end-to-end solution of documents lifecyle, (for various applications- Metadact, Metadact server, CleanDocs & Change Pro)● Dealing with the application related queries of the clients based in US, UK and Canada.● Supporting User Acceptance Testing by ensuring the timely release of the latest updates in production.● Streamlining tasks to the team members for premium clients.Skills: Salesforce Lightning · Microsoft · Technical Support · Microsoft Word · SQL · Microsoft Excel · Microsoft PowerPoint · Microsoft Outlook · Software as a Service (SaaS) · Microsoft Office
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Software Application Support EngineerReyna Solutions Llp Aug 2022 - Jun 2023Ahmedabad, Gujarat, India● Served as primary point of contact for support relating to owned solutions and products.● Providing application support to a Client "Litera Microsystems" as Senior Application Support Engineer using the ticketing toll (Salesforce) and emails.●Providing end-to-end solution of documents lifecyle, (for various applications- Metadact, CleanDocs & Change Pro)● Dealing with the application related queries of the clients based in US, UK and Canada.● Supporting User Acceptance Testing by ensuring the timely release of the latest updates in production.● Streamlining tasks to the team members for premium clients. -
Senior Application Support EngineerAlchemy Techsol Oct 2021 - Apr 2022Pune, Maharashtra, India● Served as primary point of contact for support relating to owned solutions and products.● Providing application support to a Client "Capgemini" "TOLL Logistics" as Senior Application Support Engineer using the ticketing toll and emails.● Dealing with the tracking status of Cargo movements of the clients based in USA, Canada and Australia.● Managing the WMS and TMS records of the vendors using an internal tool (TOLLRACK).● Analyzed problematic areas to provide recommendations and solutions.● scheduling meetings and creating the PPTs of the vendor's work for the understanding of their business models.● Maintaining and updating records of feature requirements by the vendors. -
Senior Application Support EngineerCrystal Televentures Private Limited Nov 2020 - Sep 2021Delhi, IndiaProviding application support to a Giant eCommerce solution provider from Hong Kong (Aftership) as a Senior Application Support Engineer using the ticketing and API based tools.● Dealing with the Dropshipping Supply Management for the clients based in USA, Canada, Mexico and Australia.● Supporting User Acceptance Testing by ensuring the timely release of the latest updates in production.● Analysing and Designing Inventory management for clients according to their business model.● Touchbase with client to integrate Automizely to boost online presence over marketplaces.● Streamlining tasks to the team members for premium clients. -
Technical Product Support "Enterprise"Unicommerce May 2018 - Oct 2020Gurugram, Haryana, India●Key Account Management for dedicated Enterprise and SME clients (Domestic and International).● To understand client’s requirement and design customized solutions● Communicate with clients for WMS and Omnichannel Management solutions via Email and Chat.● API integrations with marketplaces in Uniware as per client’s requirement.● Tracking and troubleshooting API issues over Postman and Scratchpad● Key Account Management for dedicated enterprise clients (Domestic and International)● Understanding client’s business and help them to onboard over several marketplaces to maximizeprofit.● Providing 24*7 Email support to the clients. -
Technical Support Engineer "Testing-R&D"Sony India Pvt Ltd Apr 2017 - Apr 2018Delhi, India● Served as primary point of contact for support relating to owned solutions and products.● Analyzed issues to identify troubleshooting methods needed for quick remediation.● Explained technical information in clear terms to promote better understanding for non-technicalusers● Working on Final Physical Testing of SONY-BRAVIA● R&D of several product features for BRAVIA (Smart &Android)● Maintaining and updating records of feature requirements on RightNow● Communicating with production team for feature implementation.
Ayush Parashar Skills
Ayush Parashar Education Details
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Electrical, Electronics And Communications Engineering -
Rmm Law College SaharsaLaw
Frequently Asked Questions about Ayush Parashar
What company does Ayush Parashar work for?
Ayush Parashar works for Litera
What is Ayush Parashar's role at the current company?
Ayush Parashar's current role is Application Support Engineer @LITERA_MICROSYSTEMS.
What schools did Ayush Parashar attend?
Ayush Parashar attended Maharshi Dayanand University, Rmm Law College Saharsa.
What skills is Ayush Parashar known for?
Ayush Parashar has skills like Postman Api, Windows, Account Management, Jira Service Desk, Microsoft Powerpoint, Software As A Service, Electronics, Freshdesk, Team Management, Microsoft Office, Microsoft Word, Microsoft Excel.
Who are Ayush Parashar's colleagues?
Ayush Parashar's colleagues are Helen Y., Sara Shabani, Megan Chrisos, James Wilbor, Evelyn V.c, Mia Lopez, Dhaval Somaiya.
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Ayush Parashar
Mr. Gwalior 2021 Winner, Placement Coordinator At Prestige Gwalior, Cp Onboarding Manager At Expertrons Technologies MumbaiMumbai -
2nextdot.co.in, unifisoftware.com1 (844) 8XXXXXXX
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