- Managing end-to-end client relationships, encompassing onboarding, implementation, training, driving adoption, ensuring retention, and maximising customer satisfaction.- Running pre and post-event outreach campaigns to book meetings.- Responsible for overseeing campaigns targeting both the US and India markets.- Working closely with the founders on developing customer success strategies and best practice to increase upselling and acquire new customers.- Supporting the refinement of Ideal Customer Profiles (ICPs) through analysis of firmographic, environmental, and behavioral insights.- Managing a team of 4 customer success interns responsible for handling 12 high-valued clients across USA, EMEA and APAC.

Worked as a student brand manager(intern) at a startup company Weezy streetware for amonth where I did social media marketing and copy writingwork.