Ayusha Singh Email & Phone Number

Greater Sydney Area

• As an IT Support Specialist, My focus is to maintaining and ensuring the smooth operation of an organisation's computer systems and technology infrastructure and also, responsible for providing technical assistance.
• Provide Level 1 IT support services, promptly addressing service issues and handling tickets.
• Install, configure, and maintain computer hardware, software, systems, servers, networks, printers, and scanners, ensuring smooth operations for end-users.
• Monitor and maintain computer systems and networks proactively, promptly identifying and resolving performance and security issues.
• Collaborate effectively with the IT team to troubleshoot and resolve customer issues, providing remote and onsite support when required.
• Maintain detailed documentation of support activities, including IT asset register and knowledge base, ensuring accurate records for future reference.

Macquarie Park, New South Wales, Australia

• As a Team Leader in the restaurant, my roles and responsibilities were to maintain the restaurant's reputation, ensuring customer satisfaction, and achieving operational efficiency.
• Managed store employees successfully in the fast-paced environment through proactive communication and positive feedback
• Completed point of sale opening and closing procedures.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Trained new employees on proper protocols and customer service standards.
• Interacted well with customers to build connections and nurture relationships.

It Professional Year

Activities and Societies: Professional Performance, Business Meetings, Business Writing, Workplace Relationships, Presentations, Reporting.

Bachelor'S Degree, Information Technology

Ib Diploma, Biomedical Sciences, Computer Sciences