As a versatile Business Manager with over 7 years of experience, I specialize in driving product development and optimizing performance across multiple business functions. I have successfully led teams of 110+ members, contributing to a 25% reduction in operational costs and a 30% increase in overall productivity.I’ve played a key role in expanding our business footprint, achieving growth in 8 cities across 2 countries, which resulted in a 40% increase in market share. My efforts in customer service enhancement led to a 17% boost in Net Promoter Score (NPS) and a 20% increase in customer retention rates.In product development, I’ve managed the launch of 8+ new products, each contributing to a 15-20% rise in annual revenue. Additionally, I’ve onboarded over 70 workshops and vendors, driving a 35% improvement in service delivery times.Whether it’s optimizing operations, expanding into new markets, or enhancing customer satisfaction, I focus on delivering measurable results that drive growth and efficiency.Let’s connect if you’re interested in discussing data-driven strategies for growth, operational excellence, or customer service improvements.