Ayushi Dash Email & Phone Number

AMS Support Management:⦁ Reduced ticket resolution time by 20% using ServiceNow, streamlining incident tracking and improving user experience.⦁ Led project meetings, fostering collaboration and driving deliverables on time and within budget.⦁ Developed comprehensive and informative project status reports for stakeholders, analyzing project progress, resource utilization, and team performance, ensuring transparency and timely updates.Project Planning & Execution:⦁ Defined… Show more AMS Support Management:⦁ Reduced ticket resolution time by 20% using ServiceNow, streamlining incident tracking and improving user experience.⦁ Led project meetings, fostering collaboration and driving deliverables on time and within budget.⦁ Developed comprehensive and informative project status reports for stakeholders, analyzing project progress, resource utilization, and team performance, ensuring transparency and timely updates.Project Planning & Execution:⦁ Defined project scope, budget, and timelines using MS Project Planner, ensuring efficient resource allocation and adherence to key milestones.⦁ Utilized JIRA to effectively manage product backlog, workflow, and change requests during the hypercare period, maintaining product stability and addressing evolving client needs.Cutover Management:⦁ Executed end-to-end cutover activities, including mock cutovers, dress rehearsals, and final cutover, guaranteeing a smooth transition and minimal disruption.⦁ Monitored critical path and proactively addressed risks, mitigating potential delays and achieving project KPIs.Resource Management:⦁ Implemented resource management strategies, optimizing onboarding and offboarding process as part of resource management while working on SOWs and Invoicing Show less

Hyderabad, Telangana, India

• Planning and execution of Cutover activities in SAP using MS Project plan and DCuT (Deloitte Cutover Tool)• End-to-end planning for project Go-Live including mock cutovers, dress rehearsals and final cutover• Coordinate and manage the Cutover tasks with Clients, onshore - offsite managers and various cutover teams within the project• Running Dcut file and monitoring timelines & flagged potential issues to be addressed• Preparation of daily and weekly reports and dashboards… Show more • Planning and execution of Cutover activities in SAP using MS Project plan and DCuT (Deloitte Cutover Tool)• End-to-end planning for project Go-Live including mock cutovers, dress rehearsals and final cutover• Coordinate and manage the Cutover tasks with Clients, onshore - offsite managers and various cutover teams within the project• Running Dcut file and monitoring timelines & flagged potential issues to be addressed• Preparation of daily and weekly reports and dashboards using excel, powerBI, etc• Regular meetings between clients, managers and cutover resources for seamless implementation of the cutover plan Show less

Hyderabad, Telangana, India

• Independently managing multiple accounts (Offshore and Onsite) within the project• Handling end-to-end project management right from project allocation, pipeline management, scoping, project prioritization, client communication to project delivery• Worked on resource management with a wider overview analysis and overall account planning• Automated the onboarding and resource management process with the help of project automation team, reducing manual labour by 50%• Seamless… Show more • Independently managing multiple accounts (Offshore and Onsite) within the project• Handling end-to-end project management right from project allocation, pipeline management, scoping, project prioritization, client communication to project delivery• Worked on resource management with a wider overview analysis and overall account planning• Automated the onboarding and resource management process with the help of project automation team, reducing manual labour by 50%• Seamless conduct of business development and management activities within the project using Agile and Scrum methodologies• Handled daily, weekly, monthly project and client SLA reports along with incident and service requests status reports• Worked on tools such as Remedy, Netashtra, providing support on incident management, change request management and service request management according to priority and ageing Show less