Ayushman Sarma Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Manage the HubSpot Ecosystem for ISP’s multiple regions to standardize and contribute to continuous improvement of student enrolment process and Marketing initiatives for 50+ schools globally
• Plan and Deploy engagement campaigns via HubSpot to improve student enrolment collaborating with Marketing, Design and Admissions Teams to spread brand awareness and growth in lead generation
• Revolutionized reporting & analytics to strategize & continuously refine lead conversions by creating real-time, interactive dashboards and reporting structure across multiple platforms connected to HubSpot
• Increased profess efficiency by automating nurturing email campaigns, email responses, lead assignment and system properties update.
• Implementing a seamless Ticket support system in partnership with IT administration to cater to all schools and regional teams for HubSpot
• Continuously identifying opportunities to train, upskill and certify all school and regional teams in collaboration with HubSpot consultants on weekly/ monthly basisHere's what my organization says about.

Dubai, United Arab Emirates

I lead Digital transformation and migration of ERP solutions on to SAP JAM platform in Xpress Money Services, Dubai, with inclusive responsibilities of understanding the technological requirements of the business, to create and implement Training & Development plans for the firm. My key responsibilities are to optimize and automate the current operations.

Bangalore

• A part of the Knowledge Management team adding value to Awareness and Adoption of the organization's technology initiatives specific to Microsoft 365. I specialized supporting digital transformation of the firm and in.
• Product Manager (Community Management) for Microsoft Yammer: Built 58% engagement globally in 12 months for a strength of 9000 employees, promoting cross-group collaboration, with expert customer behavior analytical.
• Customizing business applications as per the firm's requirements, strategizing & implementing transition plans from legacy tools to Microsoft Cloud and also supporting post-launch activities assuming end-to-end product.
• Successful Digital workspace Go-live and support of enterprise-wide intranet platform to Microsoft Cloud services within budget and closely working with Technical Vendors as a Senior Associate of Knowledge Management.
• Partner with business teams to align business requirements to Microsoft technologies via product demonstrations, orchestrating how interconnected applications function, increasing usage of O365 by 80%
• Expertise in product enhancements collaborating with Cloud solution architects, DevOps teams focusing on Agile practices.

Bengaluru Area, India

• Customer Community Manager with end-to-end ownership of Microsoft Yammer Community and ServiceNow 'Live Feed' platform to reduce solution duration by 40% for IT-related queries and Information Requests
• Designed and launched with successful Go-Live of AI enabled chatbot services integrated with Microsoft Skype for Business increasing self-service support by 64%
• Customer representative to analyze escalations and feedback for an 18000+ user base from industry and advise Operations and Solution developers on product improvement
• Service Desk Lead for SLA reviews, KPIs, Incident Management and Service Request reviews and contractual reviews for Major Incident AHT
• Report on monthly Incidents logged, to contribute to Problem Management for problem analysis and resolution for complex application problems, partnering with L3 support teams
• Led ServiceNow implementation for entire Service Desk and client CRM portal, with vendor management and digital transformation skills

Bengaluru, Karnataka, India

• Training Senior Technical and Elevated Users (VIP) support analysts, managing rosters, leave schedules to maintain Business Continuity
• Ensured escalated technical cases were handled within the SLAs; provided feedback to development teams
• Analyzing Customer feedback via CSAT surveys to identify and mitigate risks of service failure points
• Provided feedback to the Development teams to implement customized applications, tools as per customer requirements. Key Achievements: o Initiated a POC project ‘Elevated User Support’ identifying key customers from.

Bachelor Of Technology (B.Tech.), Mechanical Engineering

Bachelor of Engineering (Mechanical )

High School Diploma