Brand Ambassador
CurrentMonitored team performance against key performance indicators (KPIs), implementing corrective actions to address deviations and drive continuous improvement.Oversaw team performance relative to established targets, implementing corrective measures as needed.Offered leadership and guidance to ensure timely and high-quality task completion Formulated strategies to enhance team productivity and elevate customer service standards. Addressed and resolved escalated customer complaints and queries with efficiency and professionalism.Developed detailed reports to track progress and assess team performance metrics and business requirements.