Ayush Singh Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

AWS SDKs and Tools

• Led the design and development of a new GUI used to generate rate quotes by business users/teams. Owned creation of requirements and mockups to provide features and user stories to scrum teams. Worked very closely with developers and architects to design and implement the new UI.• Leading the efforts of developing functionalities that enables user to create custom pricing for FedEx customers in the enterprise system. Managed to bring alignment between business users and IT teams to decide on the MVP items that enables FedEx to rollout mass adoption.• Leading analysis and requirement creation efforts for developing a new rating logic to rate multi piece shipments using granular data. This would enable FedEx to reduce revenue dilution for International shipments.• As a Product Owner, I work daily with scrum team participating in their sprint planning and activities. Own the backlog for the team, as well as assist testers with a test plan and test criteria for features and stories. Work with architects to provide implementation guidance throughout the build phase.

Pittsford, Ny, Us

San Francisco, California, Us

* Owned research and requirements of a feature now live on Zendesk as Contextual Workspace. Moved the team forward through ambiguity by identifying user’s business strategy, as well as, their granular needs and brought the engineering and business partners closer to understanding the real customer problem.* Managed to bring alignment between Sales and Product executives on how to approach PCI compliance across all of Zendesk’s products by translating user needs as well as quantitative insights into stakeholder presentation.

• Devised a subscription pricing strategy and go-to market plan for the rental model of Freway(eBike). • Carried out conjoint analysis to identify key product attributes within the target market segment.

Bengaluru, Karnatka, In

Supervised a cross-functional team of 8 analysts while managing project roadmap and product strategy.• Designed A/B tests to analyze traffic on client webpage and increase conversion throughout the market funnel.• Designed an innovative dynamic programming algorithm based on SQL and Java to improve scanning efficiency of data aggregation system across multiple business units, cutting down issue tracking time from 60 to 40 minutes. • Identified error trends using Java and SQL to cut down defect count for Web Services and billing. Cut down high priority incidents by 25% and medium priority incidents by 30%, reducing costs by $250,000 annually. • Mentored 15+ new hires on technology development projects by preparing internal training programs, improving team efficiency by 32% and decreasing onboarding process time by 60%.

Bengaluru, Karnatka, In

Lead IT Support, Business Analysis, Testing, User Experience and Requirement Gathering within project management. • Partnered with product owners to develop user stories to automate Bonus Calculation system, eliminating manual intervention from user and reducing process run time from 70 to 20 minutes. • Served as client service and change manager for high delivery batch applications across multiple stakeholders. • Developed process improvement plans to shorten average turnaround time of payment collection for pensions, insurance policies and bonds, decreasing client billable hours by 65%.• Received Delivery Excellence innovation award (2013), Star Performer in Client Relations award (2014).

Bengaluru, Karnatka, In

• Developed an automatic tracking process to monitor system logs and assist in making data-driven decisions, slashing average ticket resolution time by 30% and costs by $100,000 annually.• Modelled reports and built presentations to visualize project specifications and activities for client management.

Master Of Business Administration (Mba), Product Management, Marketing

Bachelor Of Technology (Btech), Compuer Science