Ayyanar A Email & Phone Number

Bengaluru, Karnataka, India

Key Highlights:• Developed persuasive pitches and sales presentations, winning 80% of clients pitched.• Closed top insurance business deal in the south region, educational institutions and new start-up companies and made Easebuzz as the primary gateway service provider with a GTV of more than 500 Cr per month.• Developed sales contracts for clients in line with law-established rules and guidelines.Key Responsibilities:• Maintained excellent client relationships by providing excellent and attentive after-sales support.• Do a market research, segmentation of merchants vertical wise and prepare a strong funnel of the target audience.• Build relationship from mid-level professionals till the C-Suite of the organization, understand their need and convert them into business.• Coordinated and managed business development meetings with prospective clients.• Provide corporate presentation on product and process flow to high-level clients.• Responsible for revenue tracking & payment collection.• Provide customized solutions to the clients – analyze client’s pain point & create value add through our solution.

Chennai, Tamil Nadu, India

Key Highlights:• Corporate Client Relationship Management: Assigned to manage relationships with key corporate clients, focusing on business development. Achieved a 25-30% year-over-year revenue increase through strategic cross-selling and upselling within the existing client base.• Achieved a 25-30% year-over-year revenue increase through strategic cross-selling and upselling within the existing client base. Strategically aligned company objectives with market trends, resulting in expanded market share within designated territory.• Payment Collection Streamlining: Took on additional responsibility to build relationships and streamline payment collection for a key account in the west region, specifically focusing on clearing old invoice pending clearance.Key Responsibilities:• Portfolio Management: Managed a portfolio with a Gross Transaction Value (GTV) of 3500 crores, including 400 crores from new business acquisitions and 600 crores from existing merchants.• Market Research and Segmentation: Conducted market research and segmented merchants vertically to tailor strategies and approaches.• Client Relationship Building: Developed relationships with mid-level professionals and C-Suite executives, translating client needs into business opportunities.• Corporate Presentations: Delivered corporate presentations to high-level clients, outlining product offerings and process flows• Revenue Tracking and Payment Collection: Monitored revenue streams closely and managed the collection process to ensure timely payments• Customized Solutions: Provided bespoke solutions to clients by analyzing their pain points and aligning offerings to create value• Team Training and Development: Trained new team members in target audience identification, market research methodologies, and effective segmentation strategies• Team Management: Mentored team members in handling cross-functional teams and escalations, fostering their professional growth and enhancing team collaboration

Chennai, Tamil Nadu, India

Key Highlights:• Challenging Upcountry Assignment: Assigned to work in a challenging upcountry location focusing on building client relationships and business development.• High-Value Single Premium: Successfully secured a high-value single premium, distinguishing yourself in the entire region for sales achievement.Key Responsibilities:• Channel Partner Relationship Management: Building and nurturing relationships with bancassurance channel partners to generate business for the organization.• Customer Service and Escalations: Handling existing customer relationships and managing escalations on behalf of channel partners to ensure customer satisfaction.• Training and Motivation: Training and motivating banking personnel across various channels to effectively sell insurance products, enhancing sales capabilities.• Customer Segmentation and Appointments: Segmenting customer data and scheduling appointments to meet with potential clients, optimizing time and resources.• Business Prospecting and Pipeline Management: Identifying prospective clients and maintaining an effective pipeline, conducting regular follow-ups to convert prospects into business opportunities.

Chennai, Tamil Nadu, India

Key Responsibilities:• Team Leadership: Managed an 18-member team handling various accounts including retail and group medi-claim portfolios. Responsible for overseeing daily tasks related to claim outstanding analysis and ensuring team members complete their tasks.• Team Training and Development: Conducted training sessions for team members focusing on relationship building, renewal retention techniques, and sales skills enhancement. Organized team meetings and training programs aimed at process improvement and segmentation of merchant portfolios to drive new business opportunities.• Training the team members to build relationship, renewal retention techniques and sales.• Client Interaction and Presentation: Delivered corporate presentations to clients on product offerings and process flows. Regularly engaged with clients for feedback, new business opportunities, and to ensure high service delivery standards.• Workload Allocation and Monitoring: Allocated workloads to team members and monitored their performance to ensure efficient task completion. Maintained a conducive working environment that fostered productivity and teamwork.• Cross-Functional Collaboration: Built and maintained relationships with cross-functional teams to effectively resolve issues and ensure seamless operations. Facilitated collaboration between teams to address client needs and operational challenges promptly.

Tamil Nadu, India

Key Highlights:• Promotion to Team Leader: Successfully transitioned to a leadership role managing a 10-member team.• Customer Appreciation: Received numerous appreciations from customers for delivering exceptional service.• System Formulation: Developed and implemented a system for Senior Citizen Customers aimed at achieving First Time Resolution (FTR) for escalation cases.Key Responsibilities:• Managing Correspondence Team: Responsible for overseeing the semi-voice email support in the Customer Service Department.• Daily Operations: Allocating daily tasks and workload distribution among team members, conducting meetings, and organizing training sessions for process improvement.• Training and Development: Ensuring team members have a strong understanding of processes and product knowledge through continuous monitoring and training.• Additional Responsibilities: Handling front office sales and service and managing inbound call center operations in absence of Team Leaders.• New Team Member Training: Identifying training needs for new team members, addressing professional gaps, and fostering effective service delivery.• Customer Interaction: Addressing customer complaints and inquiries via email, telephone, and letters, providing product and service clarifications.

Chennai, Tamil Nadu, India

Managed sales and service to the clients on various products and organizing events to promote company’s various activities.

Chennai, Tamil Nadu, India

Responsible for processing death claims for life insurance policies as per under writing forum, scrutinizing all medical reports & death certificate in order to check the gentility of the claim and maintaining TAT for processing claims as per IRDA norms. Assigned responsibility of conducting training to the new trainees

Chennai, Tamil Nadu, India

Resolving issues arisen on the instruction with the liaison and coordination of the Relationship managers (RM) and regular follow up with concerned person. Worked for NRI customers in NR deposits, Singapore Treasury Services Unit (TSU) and banking operations.

Chennai, Tamil Nadu, India

Entrusted with the responsibility of adjudicating and processing bills/claims received from medical providers & policy holders in accordance with medical provider’s contracts & policy coverage.