Ayşen Davulcı Email & Phone Number

Istanbul, Turkey

I have been working for one of the leading mobile gaming companies. My current role is to help players from all around the world with any issue or question regarding the casual mobile games that the company has developed. In addition, I am monitoring the games closely and informing the developers promptly when any technical problem occurs to provide the best gaming experience to players. I am also responsible for collecting player feedback and sharing them with the developers to be the voice of the players.

During the time I had been working in that role, I was the final contact for UK-based customers. I was providing proper communication between Shell UK Oil Products Ltd. and third parties such as British Airways, and Wunderman. I was also reporting all kinds of customer feedback to the Shell Drivers’ Club loyalty managers. I was preparing the necessary reports based on the figures extracted from online and IVR surveys. I was the backup of the team leader in her absence for team management, and helpdesk for all kinds of technical and operational issues. Finally, I was supporting the training process of the new call center agents.

Istanbul, Turkey