Aaron C. Email & Phone Number

Melbourne, Vic, Au

Naarm (Melbourne), Victoria

Perfectly Queer is a brand new talent agency dedicated to celebrating and uplifting all of the fabulously diverse queer talent in Naarm (Melbourne).Perfectly Queer is owned and operated by Aza Coward. Aza is a passionate member of the LGBTQIA+ community and a huge advocate for queer talent.

Remote

Developing and delivering integrated engagement programs and communications that inform and engage employees, build trust, and drive collaboration across the Advocacy organisation - a ~500 global employee population.

Melbourne, Victoria, Australia

Melbourne, Australia

• Responsible for all communication between Product and Customer Advocacy (Zendesk’s Customer Support Team), leading to better advocate and customer preparation and enablement regarding product changes and releases, and a reliable path to Product for customer and advocate feedback.• Owning the Voice of Customer (VoC) program in region. Advocating for bug fixes and usability improvement. Driving the adoption of large product problems using data collected from multiple sources.• Liaise… Show more • Responsible for all communication between Product and Customer Advocacy (Zendesk’s Customer Support Team), leading to better advocate and customer preparation and enablement regarding product changes and releases, and a reliable path to Product for customer and advocate feedback.• Owning the Voice of Customer (VoC) program in region. Advocating for bug fixes and usability improvement. Driving the adoption of large product problems using data collected from multiple sources.• Liaise with Product Managers and Engineering Teams in region to discuss upcoming betas, bugs and EOL aspects of all products in region.• Creating and facilitating a feedback loop back to Product Development on how features and functionality will be used internally as well for our customers and prospects.• Collaborate on documentation for handling releases, workflow changes, etc.• Coordinating with the Training team to ensure that our Advocates are set up for success for all new product features and beta programs.• An active member of our Zendesk Melbourne Social Impact committee and Pride Employee Resource Group. Ensuring our whole Melbourne team truly love where they work and have the opportunity to give back to our community. Show less

Melbourne, Australia

• Delivering high quality live & recorded training sessions to new & existing customers.• Facilitation of training sessions at large scale live training events.• Partner with Instructional Designers to provide content feedback to improve training materials and programs.• Solid understanding of the full suite of Zendesk products. Capable of answering a range of basic to moderate difficulty live Q&A questions.• Work closely with customers to understand and customise training… Show more • Delivering high quality live & recorded training sessions to new & existing customers.• Facilitation of training sessions at large scale live training events.• Partner with Instructional Designers to provide content feedback to improve training materials and programs.• Solid understanding of the full suite of Zendesk products. Capable of answering a range of basic to moderate difficulty live Q&A questions.• Work closely with customers to understand and customise training agenda and content to meet their needs during custom engagements.• Member of the Culture Club and CSR teams.• Ensuring our team love their workplace and give back to the community through volunteering. Show less

Melbourne, Australia

• Expert - creating owners of Apple products and recommending the best solutions for our customers whilst achieving outstanding NPS (Net Promoter Score) for all customer interactions.• Store Operations - Acting Preservations & Operations Coordinator. Coordinated Doncaster store refresh & densification fit-out. Mentor at New Store Openings in Victoria and South Australia. Coordinated store meetings, in-store events plus all facilities work & personnel.• Mentor - Facilitator for ‘Market… Show more • Expert - creating owners of Apple products and recommending the best solutions for our customers whilst achieving outstanding NPS (Net Promoter Score) for all customer interactions.• Store Operations - Acting Preservations & Operations Coordinator. Coordinated Doncaster store refresh & densification fit-out. Mentor at New Store Openings in Victoria and South Australia. Coordinated store meetings, in-store events plus all facilities work & personnel.• Mentor - Facilitator for ‘Market Core’ (New Hire Onboarding, Victoria) and ‘Core to Store’ (In-Store Training Program) for all new hires.• Apple Watch Launch - Chosen to lead new product training for Apple Watch when it was released in 2015• Visuals Champion - ensuring the store adheres to the global store standards and educating the team on best practices with displaying Apple products and accessories. Alway most admired with keen attention to detail.Lead & Learn - 6 Month Leadership Program• Participating in final decisions on administrative and operational matters. Ensuring that the store achieves established objectives.• Supporting the Store Leader by coaching store employees to consistently provide exceptional customer service. Monitoring the performance of store employees and supports the Store Leader in addressing performance issues.• Monitoring customer experience & addresses customer concerns and difficult customer issues.• Addressing store employee concerns.• Assisting managers with recruiting, hiring, retaining, and training a diverse and talented team.• Ensuring that the store achieves its sales, shrink, and payroll goals. Show less

Adelaide, Australia

• Acting Music Director - Scheduling music in accordance with market research and listener trends.• On-Air Announcer - You Choose, request show, 7 pm Weeknights & Casual weekends & Panel Operator for Outside Broadcasts.• Production - Creating promos and ads as required.• Scheduling Promos & Liners and Script Writing for On-Air Imaging.• Event Project Management (Breakfast Events & Annual Royal Show).• MIX102.3 and 5DN/Cruise 1323 website content management.• Liaising and… Show more • Acting Music Director - Scheduling music in accordance with market research and listener trends.• On-Air Announcer - You Choose, request show, 7 pm Weeknights & Casual weekends & Panel Operator for Outside Broadcasts.• Production - Creating promos and ads as required.• Scheduling Promos & Liners and Script Writing for On-Air Imaging.• Event Project Management (Breakfast Events & Annual Royal Show).• MIX102.3 and 5DN/Cruise 1323 website content management.• Liaising and organising On Air guests (both in-person and on the telephone). Show less

• Acting General Manager - Managing a team of 8 paid staff and over 200 volunteers.• Working with the Management Committee (Board) of Fresh Broadcasters Inc.• Managing Station Budget and Station Expenses & Mentoring over 40 on-air announcers.• Overseeing the Music Director. Creating and updating Music Clocks (Powergold & GSelector).• Writing, Recording and Producing station promos and imaging .• Continual research into the Gen-Y demographic.• Fostering relationships with… Show more • Acting General Manager - Managing a team of 8 paid staff and over 200 volunteers.• Working with the Management Committee (Board) of Fresh Broadcasters Inc.• Managing Station Budget and Station Expenses & Mentoring over 40 on-air announcers.• Overseeing the Music Director. Creating and updating Music Clocks (Powergold & GSelector).• Writing, Recording and Producing station promos and imaging .• Continual research into the Gen-Y demographic.• Fostering relationships with other Community Organisations & Station Clients. Seeking government funding and community grant programs.• Handling & responding to all programming related complaints and general listener feedback.• Organising listener parties and other fundraising for the station.• Development of new station Website. New logo development, merchandise and signage.• Creating new ‘off air’ revenue streams. Including SMS Marketing, Social Media Integration (Facebook, Twitter etc). Show less

• Podcasts Producer for NOVA 919 & FIVEaa.• Writing & Editing Imaging and Sketches.• Assisting Sales Teams with SPARK! Idea Generating Meetings.• Saturday Night Announcer & regular on air guest spots with NOVA 919 Breakfast Team and Panel Operator for Outside Broadcasts.• Straight & Character Voiceovers for Imaging and Sketches.• Organising, Conducting and Editing Interviews (both live and pre-recorded).• Creator of National Promotions Concept “Bug’d”, Finalist in NOVA… Show more • Podcasts Producer for NOVA 919 & FIVEaa.• Writing & Editing Imaging and Sketches.• Assisting Sales Teams with SPARK! Idea Generating Meetings.• Saturday Night Announcer & regular on air guest spots with NOVA 919 Breakfast Team and Panel Operator for Outside Broadcasts.• Straight & Character Voiceovers for Imaging and Sketches.• Organising, Conducting and Editing Interviews (both live and pre-recorded).• Creator of National Promotions Concept “Bug’d”, Finalist in NOVA Big Idea Award.• Saturday Night Announcer. #1 FM Weekends. Show less

Certificate Iv, Workplace Training And Assessment

Higher School Certificate, Drama And Dramatics/Theatre Arts, General