Ensuring a welcoming, friendly, effective and efficient solution focussed “one stop shop” service deliver the Admissions, Enrolment and Learner Information Services (IAG), in accordance with excellent customer care, audit requirements and College procedures and policies. To ensure the use of multi-tasking skills to ensure a fast paced department meets all of its timelines/targets. Work in partnership with marketing and curriculum in converting potential application to enrolment.Project manage National Careers Service on delivering employability skills workshop to learners who are 19 and over.To act as the day to day supervisor of the local Student Engagement & Experience officers, including the management of their appraisalsTo analyse the data to ensure the SLAs are managed and met accordingly.Lead on interviews, making sure relevant curriculum staffs are available, room and IT are set up.Prepare departmental data for manager and Head of Service as required. Managing/monitoring phone system to ensure all calls are answer on a timely manner.Monitor and action error reports provided by College Information System team.Training and supporting team members in carrying out their duty accordingly.Solution focussed while supporting team members proactive in reversing negative situations, managing complaints, identifying and reporting risks.To enhance, develop and maintain evaluation mechanisms on the service provided.Provide cover for Student Engagement and Experience manager when required.

To provide a comprehensive and impartial information, advice and guidance service to all stakeholders including assessing and advising on course enquiries, interviews, enrolment and complaints within agreed timescales to ensure customer enquiries are resolved at first point of contact (via telephone, in person, post or by email) unless specialist knowledge or further investigation is requiredSignposted to other relevant Learner Service areas, e.g. careers, ALS, counselling. To provide a one-stop shop online system for appointments to be made for the above areasHelp with CV, interview techniques, booked guidance sessions and outreach on a one to one basis or workshop setting Be involved in the recruitment process by, texting, emailing, calling DNA’s etc as part of the College’s recruitment drive/evaluation of services Update college database with learner information.To support the collaborative approach at such times as Enrolment, functions, events and any other area marketing opportunities as may be required. A solution-focused culture to identify and ensure improvements to the service, e.g. smarter working practicesUndertake and manage administrative duties within the department to ensure delivery of service Help develop and maintain evaluative mechanisms on the services provided. Participate in the induction and training of Learner Information staff to ensure a high level of up to date knowledge is maintainedManage stock levels/control of all resources including FE/HE prospectuses including ensuring displays of resources and the working environment portrays a professional welcoming environment Work in collaboration with the College teams in the progression of learners through their journey Provide support and cover for the Learner Information Coordinators as and when required

Support the development, monitoring, maintenance and analysis of college surveys and student complaints, while promote an open and collaborative ethos with the College stakeholders and provide a responsive, flexible, effective and efficient service. Co-ordinate the process/auditable Surveys including interviews and focus groupsDevelop, maintain, monitor and analyse College SurveysPrepare reports and provide statistical, data and other information as necessary using quantitative and qualitative methodsMonitor, analyse and provide reports to the management team on the College Learner First Lesson Observation Policy and the college action plansMonitor Internal and External verification procedures in compliance with Awarding Body’s criteriaDevelop and maintain collaborative working relationships with the Stakeholders of the College, staff members, co-ordinating, attending and servicing meetings as appropriate, make positive suggestions to the managers for improved administrative arrangements and taking responsibility for their development and implementation where appropriate.Provide a responsive service with face-to-face, telephone, general and electronic enquiries/queries from the College Stakeholders and providing advice, receiving and giving information.

Customer Service, Logistic

UPS: Working as a service provider, main duties include deliver of goods and customer service

As a Business support administrator my responsibilities was to support the branch manager with the day to day administrative support along with the following duties. Liaise with price comparison websites to increase volume of booking and provide feedback to Branch Manager.Monthly vehicle utilisation analysis. (To see what group of vehicles are being underused) and market accordingly to increase utilisation, what group of vehicle are on demand.Monitor competitor rental price and adjust ours accordingly to stay competitive, market and promote the services to meet seasonal requirements.Provide monthly management reports to the manager and Head office.Dealing with customer complaints and improving services based on customer feedback.Updating Rental System Rentman (Local database) with customer and vehicle details

Feb 2004 - Jun 2010To provide Senior Management with Box Office analyses and manage daily box office information in MIDAS (Oracle) also using excel and power point presentation.Monitor and review for accuracy and completeness of box office results provided by our international offices in Asia, Latin America and Europe.Report box office results to Studios and Press on a timely manner. (e.g. Hollywood Reporter, Variety)Provide ad hoc data/reports to the sales and distribution team upon request.Forecast final Gross Box Office (GBO)/Rentals based on the current results.Liaise with local offices internationally in collecting information to produce annual reports (such as Top Grossing films, Box Office Record, and Stats on local countries) the information is used for planning film release and marketing. Provide various analysis for the President of International Universal pictures (e.g. Genre, GBO) Experienced Discoverer user (Local Database), frequently helping the finance team extracting information for comparison and planning purpose. Experienced in using industry data provided by Rentrak EDIWork closely with the IT team in building new reports that can be easily used by others.

Using the most-up-to-date development in business computing, exclusively perform the statistical study of the film and cinema market, on behalf of all film distributors and exhibitors worldwide.Data analysis and reporting to various clients and offices in the UK & abroad. (The cliental includes Warner Bros, Sony and Paramount)Managing 8 staff and transforming the diverse group of workers into a smooth functioning and motivated team whose task is to collect and input data.Troubleshooting when systems are down and managing our London-based computer system, this serves and inter-connects all our European offices. One to one customer relations with all our daytime clients, at national and international levels providing excellent customer service and maintaining the highest level of data accuracy and confidentiality at all times.