H. M. Azad Email & Phone Number

Bangladesh

As a Senior Manager, I develop and execute IT strategies to achieve both short and long-term goals. Led a team of 17 IT professionals to complete a new network infrastructure for 1,200 users on time and within budget. Collaborate with cross-functional teams to deliver tailored IT solutions, create and improve IT strategies, and maintain security standards like CIS and HIPAA, achieving HITRUST certification. Manage IT and system audits, including remote audits for service vendors in India and… Show more As a Senior Manager, I develop and execute IT strategies to achieve both short and long-term goals. Led a team of 17 IT professionals to complete a new network infrastructure for 1,200 users on time and within budget. Collaborate with cross-functional teams to deliver tailored IT solutions, create and improve IT strategies, and maintain security standards like CIS and HIPAA, achieving HITRUST certification. Manage IT and system audits, including remote audits for service vendors in India and Sri Lanka, and handle vendor and service management across the USA, India, and Bangladesh.Also measure service availability and customer satisfaction, take necessary initiatives as needed, and present data to the leadership team.Completed Projects:Project 1: Single Sign-On Solution (OKTA) and MFA Implementation (Year - 2024)Project 2: Mobile Device Management (JAMF, Endpoint Central) Implementation (Year - 2024)Project 3: Network Infrastructure Design and Implementation (Year - 2023)Project 4: HITRUST Certification (Year - 2023) Show less

Bangladesh

As a Manager, I managed daily IT operations, including network and system administration, project management, and system integration. Led a team of 14 IT professionals to develop and implemented multiple solutions. Created and maintained IT policies for security and compliance, managed hardware and software systems for optimal performance, and worked with cross-functional teams to deliver customized IT solutions.Completed Projects:Project 1: DLP, SIEM and SOC Implementation (Year -… Show more As a Manager, I managed daily IT operations, including network and system administration, project management, and system integration. Led a team of 14 IT professionals to develop and implemented multiple solutions. Created and maintained IT policies for security and compliance, managed hardware and software systems for optimal performance, and worked with cross-functional teams to deliver customized IT solutions.Completed Projects:Project 1: DLP, SIEM and SOC Implementation (Year - 2021)Project 2: Security Benchmark Implementation (CIS, NIST) (Year - 2021) Show less

Dhaka

As a Technical Lead, I guided and mentored my team, overseeing the technical aspects of projects and making critical decisions that aligned with project goals. I was responsible for system design, architecture, and ensuring code quality through reviews. My role involved problem-solving, optimizing performance, and ensuring stability and security. Additionally, I communicated progress and challenges to management, maintained technical documentation, and contributed to strategic technical… Show more As a Technical Lead, I guided and mentored my team, overseeing the technical aspects of projects and making critical decisions that aligned with project goals. I was responsible for system design, architecture, and ensuring code quality through reviews. My role involved problem-solving, optimizing performance, and ensuring stability and security. Additionally, I communicated progress and challenges to management, maintained technical documentation, and contributed to strategic technical planning, helping to shape and execute the organization’s technical vision.Completed Project:Project 1: On-Premise Virtual Desktop Infrastructure (VDI) Setup (Year - 2018) Show less

Dhaka

As a Network Specialist, I designed and implemented network architecture, deploying and configuring network devices to ensure efficiency and scalability. I monitored network performance, troubleshooting issues to minimize downtime, and optimized configurations to enhance reliability. I implemented security measures, conducted audits, and maintained detailed documentation of the network infrastructure. Additionally, I collaborated with IT teams, provided user support, and managed vendor… Show more As a Network Specialist, I designed and implemented network architecture, deploying and configuring network devices to ensure efficiency and scalability. I monitored network performance, troubleshooting issues to minimize downtime, and optimized configurations to enhance reliability. I implemented security measures, conducted audits, and maintained detailed documentation of the network infrastructure. Additionally, I collaborated with IT teams, provided user support, and managed vendor relationships, ensuring that the network met the organization's needs and complied with industry standards. Show less

Dhaka

As a Sr. Executive - Technical Support, I monitored and maintained network performance to ensure optimal uptime and speed. I streamlined technical support for enterprise clients, increasing customer satisfaction by 20%. Additionally, I designed and implemented various VAS services, such as email hosting, data connectivity, and network design, which led to a 20% increase in new customer acquisition. I also provided technical support, troubleshooting connectivity issues, and ensuring a positive… Show more As a Sr. Executive - Technical Support, I monitored and maintained network performance to ensure optimal uptime and speed. I streamlined technical support for enterprise clients, increasing customer satisfaction by 20%. Additionally, I designed and implemented various VAS services, such as email hosting, data connectivity, and network design, which led to a 20% increase in new customer acquisition. I also provided technical support, troubleshooting connectivity issues, and ensuring a positive user experience.Completed Projects:Project 1: Email Hosting Solution for the Clients (Year - 2014)Project 2: Data Connectivity between Client’s branch offices (Year - 2014) Show less

Dhaka

As a System Administrator, I configured and maintained network devices such as routers, switches, and firewalls to ensure secure and efficient data traffic management. I implemented network upgrades and expansions to support the increasing demands of customers. I managed server infrastructure, including DNS, DHCP, and mail servers, ensuring reliable service delivery. Over the years, I provided consistent support to clients, successfully resolving a wide range of network and infrastructure… Show more As a System Administrator, I configured and maintained network devices such as routers, switches, and firewalls to ensure secure and efficient data traffic management. I implemented network upgrades and expansions to support the increasing demands of customers. I managed server infrastructure, including DNS, DHCP, and mail servers, ensuring reliable service delivery. Over the years, I provided consistent support to clients, successfully resolving a wide range of network and infrastructure issues.Completed Projects:Project 1: IPTSP (IP Telephony) Solution Implementation (Year - 2011)Project 2: Vehicle Tracking Solution Implementation (Year - 2009)Project 3: ISP Core Network Design and Implementation (Year - 2006) Show less

Bachelor'S Degree, Electronics And Communication Engineering

Higher Secondary Certificate (Hsc), Science

Secondary School Certificate (Ssc), Science