Experienced IT Professional | Network Infrastructure | IT Strategy | Security ComplianceAs the Senior Manager of Global IT at Augmedix Bangladesh Limited since April 2015, I have been at the forefront of developing and executing IT strategies that align with both short and long term organizational goals. I have successfully led a team of 17 IT professionals in completing a critical network infrastructure project for over 1,200 users, ensuring high availability and redundancy, all within budget and on schedule.My expertise extends to collaborating with cross-functional teams to tailor IT solutions to specific business needs and ensuring adherence to security standards such as CIS, HIPAA, and achieving HITRUST certification. I have managed IT and system audits, including remote audits for service vendors in India and Sri Lanka, and have provided vendor and service management for the USA, India, and Bangladesh.Previously, at Augere Wireless Broadband Bangladesh Limited (“QUBEE”), I monitored and maintained network performance, enhancing customer satisfaction by 20% and increasing new customer acquisition through the design and implementation of value-added services for enterprise clients. At Nitol Niloy Group (Nreach-Net (Pvt.) Ltd.), I played a key role in configuring and securing network devices, managing server infrastructure, and successfully resolving over 1,000 network and infrastructure issues over a span of more than five years.