Operations Manager
CurrentDrive market expansion by securing high-value contracts with existing and new clients, resulting in an increase in quarterly revenue and annual revenue growth.Duties & responsibilities:➢ Led a team of 12 Project Manager Engineers, directly reporting to the Operations Director, managing an operational budget of approximately $1.5 million per month➢ Drive market expansion by securing high-value contracts with existing and new clients, resulting in a 25% increase in quarterly revenue and 15% annual revenue growth➢ Implemented innovative strategies that led to the launch of five new products, a 10% improvement in product quality, and a 15% reduction in product return rates➢ Developed strategic objectives, ensuring alignment with corporate goals through regular performance appraisals, 1-2-1 meetings, and KPI assessments➢ Maintained rigorous adherence to all relevant legislative, regulatory, and technical standards applicable to project management and engineering tasks➢ Optimised resource allocation and workload distribution within agreed budgets and plans, ensuring optimal team performance without overloading or overspending➢ Ensured all team members were appropriately qualified and capable of meeting client expectations and company standards, overseeing work allocation and performance➢ Instituted health and safety compliance measures, safeguarding team welfare and maintaining compliance with industry standards➢ Delivered projects and certificates on or near the scheduled time, improving client satisfaction and increasing the number of issued certificates.