Avet Z. Email & Phone Number

Stuttgart, Bw, De

Göppingen, Baden-Württemberg, Germany

Primary Responsibilities:Serve as the main IT support contact for over 1,500 internal employees across global offices, addressing in-person inquiries and resolving a wide array of IT issues. Handle hardware and software troubleshooting, system performance optimization, network connectivity support, and printing issues, escalating complex cases as needed via Freshservice for streamlined ticket tracking and resolution.Key Areas of Expertise:System Deployment: Deploy, configure, and troubleshoot Windows, macOS/iOS, and Android systems and applications to ensure optimal functionality for end-users. Leverage Microsoft Intune and Autopilot to enhance deployment and management efficiency.Device Provisioning: Prepare Lenovo, Dell, Mac, and Android devices for employee use, ensuring thorough data sanitation and up-to-date, secure operating system installation.Compliance & Security: Uphold IT security standards by configuring devices to meet security and compliance requirements, ensuring secure access to corporate resources via Intune and other management tools.Asset Management: Oversee IT asset tracking and management to ensure effective resource allocation and streamlined deployment across the organization.Device Management: Administer device management platforms, including Intune, to facilitate efficient deployment, maintenance, and ongoing support for all devices.User Account & Group Management: Manage user accounts, groups, and permissions within Microsoft Active Directory, ensuring secure and appropriate access control.Documentation & Training: Develop and maintain detailed Confluence guides and training resources for administrators and end-users, promoting clear understanding and accessibility of IT processes.

Ереван, Армения

1) Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities2) Performance monitoring, troubleshooting, and tuning for all end-user systems3) Build new systems (laptop and desktop)4) Supporting mobile devices: configuration support, synchronization support5) Serve as Tier 2 support to the help desk to resolve desktop system issues as reported by the end-users6) Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.7) Identify solutions for network security; provide Spyware, Adware and virus protection.8) Ensure adequate customer follow up communications and timely issue status updates to customer and IT management.9) Create a formal mentorship with IT Desktop peer(s) to share lessons learned and IT knowledge10) Network with cross-functional teams to leverage best practices11) Assist customers with identifying and specifying hardware and software needs to address business requirements, aligning with IT standards where possible.12) Systems administration of local server and network infrastructure (File & Print services).13) Knowledge of server hardware, software installation and maintenance, in coordination with Corporate IT (e.g. SAN/NAS storage, Network).14) Knowledge of network implementation and maintenance, in coordination with Corporate IT (e.g. routers, switches, wireless).15) Create and update documentation (Intranet FAQs, User guides, Standard Operating Procedures, Knowledgebase) for IT-supported services and applications.16) Identify current operational process inefficiencies and provide recommendations for improvement.

Erevan

As a Technical Support Specialist at Team Viewer, I play a vital role in providing exceptional support to big-name customers such as Nestle, BMW, EON, Trend Micro, and Carrier Stuttgart Airport. My responsibilities include:1) Creating and optimizing Selenium IDE scripts for Monitis customer websites, and setting up alert notifications through PagerDuty, Slack, SMS, and email.2) Implementing a variety of monitoring monitors including HTTPS, HTTP, DNS, DHCP, POP, and IMAP using the Monitis dashboard.3) Creating agent-based monitoring and collecting CPU, RAM, and storage logs to diagnose and resolve server issues.4) Utilizing Jmeter scripts and Postman tests to create and improve monitoring.5) Migrating customers from Monitis to TeamViewer Web Monitoring tool.6) Providing support to TeamViewer EMEA customers, especially in the UK B2B segment.7) Responding to customer inquiries and resolving technical issues through phone support and ticketing systems such as Freshdesk, ZenDesk, and Jira.8) Handling up to 30 calls and 30 tickets per day, and consistently meeting key performance indicators (KPIs) for customer satisfaction.

Erevan

1) Experienced in the installation and support of server hardware and software. (cisco/windows/Linux)2) Proficient in setting up and maintaining network equipment.3) Skilled in remote administration of user computers.4) Adept in installing and monitoring user computers.5) Knowledgeable in performing periodic backups of servers and databases.6) Expertise in IP PBX support.7) Strong experience in setting up and supporting banking applications.8) Proficient in ATM remote support.9) Experienced in creating and managing online banking users.10) Adept in providing mobile banking support for IOS and Android.11) Network printer support and mintenance

Erevan

1) Responding to customer inquiries regarding fiber optic, VOIP, IPTV, and mobile network services.2) Providing technical support and resolving issues plus B2B sector.3) Staying up-to-date with industry advancements and technologies.4) Recording customer inquiries, requests, and complaints.5) Escalating complex issues to higher-level technicians.6) Assisting with configuring fiber optic OLT's via XML, VOIP, IPTV, and mobile network support and troubleshooting.7) Providing clear instructions for troubleshooting.8) Following up with customers to ensure resolution satisfaction.