Avet Z. Email & Phone Number

Stuttgart, BW, DE

Göppingen, Baden-Württemberg, Germany

Primary Responsibilities:Serve as the main IT support contact for over 1,500 internal employees across global offices, addressing in-person inquiries and resolving a wide array of IT issues. Handle hardware and software troubleshooting, system performance optimization, network connectivity support, and printing issues, escalating complex cases as needed.

Ереван, Армения

1) Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities2) Performance monitoring, troubleshooting, and tuning for all end-user systems3) Build new systems (laptop and desktop)4) Supporting mobile devices: configuration support.

Erevan

As a Technical Support Specialist at Team Viewer, I play a vital role in providing exceptional support to big-name customers such as Nestle, BMW, EON, Trend Micro, and Carrier Stuttgart Airport. My responsibilities include:1) Creating and optimizing Selenium IDE scripts for Monitis customer websites, and setting up alert notifications through PagerDuty.

Erevan

1) Experienced in the installation and support of server hardware and software. (cisco/windows/Linux)2) Proficient in setting up and maintaining network equipment.3) Skilled in remote administration of user computers.4) Adept in installing and monitoring user computers.5) Knowledgeable in performing periodic backups of servers and databases.6) Expertise in.

Erevan

1) Responding to customer inquiries regarding fiber optic, VOIP, IPTV, and mobile network services.2) Providing technical support and resolving issues plus B2B sector.3) Staying up-to-date with industry advancements and technologies.4) Recording customer inquiries, requests, and complaints.5) Escalating complex issues to higher-level technicians.6).