Ensured the delivery readiness and execution of the Ericsson OSS portfolio in Turkey, Egypt, Levant & Ooredoo Group.Optimized the delivery of projects through the introduction of automation and by reducing support requests.Ensured the proper governance and financial control on all the financial KPIs is meeting all the KPIs of all the ongoing project, by regular aligned with the PMO Office.Implemented a robust escalation support process, resulting in consistent achievement of service delivery targets, zero downtime, and adherence to contractual obligations across all project activities.Led a diverse, global team of Solution Architects and Integrators across multiple regions, focusing on competence readiness and strategic planning.Leveraged effective sales strategies to drive add-on sales in the region, leading to a remarkable increase in Overall NS and UM in the OSS area.Improved operational flexibility during peak demand periods by strategically allocating and effectively utilizing resources.Conducted rigorous quality assessments of team-generated artifacts, including reports and project outputs, ensuring impeccable accuracy, consistency, and adherence to industry standards.

Driving the Consulting and ADM Services Sales and Delivery across CU Levant & Ooredoo; the main responsibilities are to Oversee the delivery of core infrastructure consulting & ADM (Application Development & Maintenance) projects sold to client around the installed base and to Lead Consultant of the delivery of major Consultancy projects related to Business Analysis and Business Process re-engineering to Ericsson’s Customer base.

Double hat role involving Customer facing interfacing responsible for the Ericsson operation, Accountable and responsible on the delivery of all the ICT projects with the customer unit, and member of the RMEA TI Leadership team –And at the same time responsible and accountable on the Services Sales for the IT & Cloud Business in the Customer Unit

Multifaceted role encompassing Business Development, line Management, & engagement management. Responsible and accountable for the Services Sales & Delivery related to OSS, Service enablement, & TVM projects within North Middle East comprising of (Lebanon, Syria, Jordan, Palestine, Iraq & Afghanistan) Setting the delivery strategy for each project, in terms of the local resource Mix:- Creating and ensuring Customer value and satisfaction through an efficient Service delivery.- Supporting services sales directly or indirectly via the unit resources and to understand and align to overall Service Delivery Processes, Models and Strategies.- Managing the relationship with the customer during presales and throughout the project duration and acting as the main point of contact between our customers and Ericsson- Leading the local team located in Lebanon and Jordan as part of the line management responsibilities set to the role. - Ensuring the services delivered by Ericsson are conform to what has been contractually agreed between client and vendor and monitoring the delivery of said services against agreed schedule, quality, scope and budget;- Managing Ericsson resource planning and addressing resources performance and competence issues.- Managing the financial aspects of the contract (billing for services, following-up on payments, cost allocation) among the different delivery organization - Acting as the escalation point when issues arise with the delivery resources / services and managing any dispute or conflict.

Technical Sales support role, acting as customer solution responsible (CSR) of the Customer solution strategy, scoping & dimensioning during the analysis and planning phase and in other cases as the Customer Fulfilment Responsible (CFR) for defining the contract and building financial quotations for many sales opportunities.Taking the role of a Delivery Solution Architect responsible for the delivery of the customer solutions during establishment, realization & handover phases following the PROPS-C project model.

Technical and Presales Role was responsible for the operation of ACT in Algeria; involved in establishing the office from scratch to reach a stage of a fully operational teamManaged and trained the technical support team and built from scratch the support process

Maintaining and administering most of the IT Enterprise systems (Billing system, Billing Gateway, Provisioning system, Data warehouse, Solaris, HP-UX, tru 64, OpenVMS, Linux)Involved in the ITIL project: Service Management Process DefinitionConfiguration and provisioning the requirements, Hardware & Software of most UNIX SolutionsAssisted the Implementation of many GSM applications Unix Systems, MMS platform, Billing Gateway, Provisioning system, WAP GatewayMaintaining System Security in the environment using ISS product range

Lecturer at the Saint Joseph University - UNIX Security

Working with several big accounts in Lebanon especially in the Telco and educational sectors. The implemented projects consists of the configuration of many midrange and high end servers at the customers sites.Configuration of many complete sun solutions that were implemented in many sectorsAdministration of sun servers running Solaris 2.x.Service and Maintenance of Sun Servers for the clients who signed service contracts with ACT.