Abbey Zakari Email & Phone Number

Fort Lauderdale, Fl, Us

Miami-Fort Lauderdale Area

 Mentor and train existing clients in all facets of the Paciolan software and aid in creating an online database with knowledge in a one stop shop Field and diagnose software issues and escalate to the product team Evaluate product enhancement requests to determine what is most useful for our clients Data prep resource for PAC Platform upgrades ensuring all data is ready to move into a new environment and is converted into the system smoothly Consult on new aspects of the PAC Platform system to ensure clients understand the impact of the data conversion Assist the Professional Services team with new install implementations, Statements of Work and other training needs

Miami/Fort Lauderdale Area

 Preformed on-site training for new install implementations on the Paciolan ticketing system while guiding clients to use the software in the most effective and efficient way Created unique training documentation for the Paciolan ticketing system Mentored, motivated and trained new team members Streamlined the new client installation process by collaborating with the project team to ensure all areas of the project were working smoothly Analyzed the potential gaps and demonstrated the Paciolan ticketing software for new client prospects  Product liaison for ticketing and eCommerce product teams Assisted in preparing project timelines and ensured deadlines were met Helped to keep all parties involved in the project informed of issues to resolve/escalate in a timely manor

Greater New York City Area

• Ensured all StubHub sales were successfully and completely integrated with the Paciolan system • Created a good atmosphere at the customer service window • Implemented a disaster recovery plan to operate without a ticketing software system• Trained and mentored the Mets staff on the Paciolan ticketing system• Worked with Paciolan staff to verify that all Paciolan systems were properly maintained• Verified all selling processes in house and online were working effectively

Irvine, Ca

• Complete knowledge of all aspects of Paciolan software including ecommerce and back office• Train and implement on usage of Paciolan online functionality • Responsible for various training sessions, presentations, webinars, and documentation• Consult, prep, monitor, and support online sales • Submit and monitor all HTML requests• Provide customer service to all clients• Assist members of all client facing teams to insure excellent service

Wichita, Kansas Area

• Coordinate and administer all aspects of ticket operations in accordance with the university, NCAA, and MVC rules and regulations• Created and adhered to the timelines for production, printing and fulfillment of tickets• Responsible for all game day preparation and staff scheduling• Establish inventory control of tickets and box office deposits• Prep, prepare, and reconcile for all internal and external audits • Maintain and update online ticketing website• Manage the student ticket process in agreement with all policies• Control game day player pass list to ensure all regulations were followed• Organized ticket distribution for the baseball regional• Controlled all tickets for the men’s Sweet 16 • Administer Access Management and prepare attendance reports• Manage, hire, schedule, and supervise all office and event staff

Waco, Texas Area

• Support in leadership of ticket operations for all athletic programs• Created policies to ensure fiscal accountability for all deposits• Monitored an online program for player guest ticket distribution• Distributed tickets for students to all athletic events• Organized ticket distribution for the 2005 Women’s Final Four• Administer ticketing for the baseball regional and super regional • Ticketed the Texas state high school football playoffs• Administer game day staff, student employees, and interns• Distribute and account for all athletic ticket sales via phone, mail or internet• Maintain the computerized ticketing system, Paciolan

Bachelor Of Science In Business, Business Administration, Management And Operations, Cumulative Gpa: 3.27

Academic Scholarship

Master Of Education (M.Ed.), Sport Administration, Cumulative Gpa: 3.92

Microsoft Excel 2013, 4.0

Completed continuing education courses in Beginner, Intermediate, and Advanced Microsoft Excel 2013

International Business, Cumulative Gpa: 4.0

-International Marketing -International Human Resources

Education record

-Academic Scholarship -Athletic Scholarship