Experienced People Leader bringing 10+ years of exceptional customer service, technology exposure, leadership, and communication skills to address diverse needs. Responsive and resilient leader with adaptable and resourceful mindset consistently enhancing customer satisfaction. Predominantly experienced in telematics/industrial IoT domain, extremely confident in learning and adapting to any new domain and transform the assignment into a successful venture.
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Director Of Customer CareOrbcomm Oct 2017 - Jun 2022Hyderabad, Telangana, IndiaReporting to the EVP of Customer Experience, my primary responsibility is to handle Customer Care Tier I (frontline - 24X7) operations of ORBCOMM primarily supporting our customers via Phone and Email. The key focus is to ensure that the team delivers as per the SLAs and have necessary tools to perform the daily operations thereby fulfilling the organizational requirement and demands. -
Manager, Customer Care Tier IOrbcomm Dec 2015 - Sep 2017Hyderabad, Telangana, IndiaManage the Tier I Customer Care organization to support the customers of ORBCOMMResponsible to set up the call center operations including interviewing, hiring, training and managing the end of end operations to provide the best customer service for international customers.
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Customer Support LeadStartrak Wireless Technologies Jul 2007 - Dec 2015Chennai, Tamil Nadu, IndiaPrimary role of supporting ORBCOMM's tracking solution products via email and phone calls. Assisting the Product Support with database operations involving customer requests. Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs. Partnered with sales, operations and field service teams to coordinate solutions. -
Technical Support RepresentativeE4E Business Solutions India Private Limited Feb 2007 - Jul 2007Chennai, Tamil Nadu, IndiaProvide technical support to the organizations using the Symantec Antivirus Corporate Edition. -
Technical Support RepresentativeSutherland Global Services Feb 2006 - Sep 2006Chennai, Tamil Nadu, IndiaProvide technical support to customers using the Microsoft Windows XP operating system.
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Systems AdministratorHull & Hatch Jun 2005 - Nov 2005Dubai, United Arab EmiratesSystems Administration, Providing Technical Support for the users (around 60 to 70 users). Installation, Configuring and maintaining the Servers and desktops. Configuring and managing network users using Active Directory Concepts and Group Policy Objects.
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System AdministratorAl Dana Crystal Co. Llc Oct 2003 - Jun 2005Dubai, United Arab EmiratesSystems Administration, Providing Technical Support for the ComputersInstallation, Configuring and maintaining the Servers and desktops.
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Systems EngineerHitech Informatics Jun 2001 - Aug 2003Coimbatore, Tamil Nadu, IndiaTechnical Support, Installation, Configuration and maintenance of the Servers and desktops at client place.
Zakir Hussain A Education Details
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Gokulnatha Hindu Mahajan Hr. Sec. SchoolComputer Science -
Holy Flower Matriculation SchoolSecondary School Leaving Certification
Frequently Asked Questions about Zakir Hussain A
What is Zakir Hussain A's role at the current company?
Zakir Hussain A's current role is Telematics/Industrial IoT/People Leader/Customer Experience/Product Support.
What schools did Zakir Hussain A attend?
Zakir Hussain A attended Bharathidasan University, Gokulnatha Hindu Mahajan Hr. Sec. School, Holy Flower Matriculation School.
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Zakir hussain A
Chennai
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