Passionate and results-driven Account Executive with a unique background in customer support, seamlessly transitioning to a career in sales. I bring a customer-centric approach to every interaction, backed by a proven ability to build lasting relationships and cross-functional collaborations. I am passionate about translating my customer-centric approach into impactful sales strategies, and I thrive in dynamic environments where I can contribute to business growth.

Passionate about delivering exceptional customer experiences and resolving inquiries with a customer-first approach. With a proven track record in customer support, I excel in fostering positive relationships and ensuring customer satisfaction. I am committed to maintaining high levels of customer satisfaction through effective problem-solving, proactive communication, and a customer-centric mindset.

Freelance Instructor:• Preparing and delivering lesson plans that are catered to each student’s individual learning needs• Promoting, facilitating and encouraging individual and group learning in the classroom• Providing positive and constructive feedback to the students• Tracking and reporting on students’ progress on the school’s online platformClient Liaison Manager:• Communication with current or prospective clients: Ensuring clear and timely communication with parents with regard to any important matters/announcements Getting feedback from them at least once a month and when necessary Collating feedback and disseminating information to other teachers and principal• Enhancing sales: Handling enquiries from prospective parents about classes Setting up trial classes for teachers, sending out instructions and links to parents Closing sales after trial classes and ensuring a smooth onboarding process by relaying information to the administrative assistant Confirming renewal status one month before the expiry of a package Informing social media coordinator about vacancies Encouraging referrals and/or testimonials from current parents

• Supported Account Managers for the various AP regions.• Liaised with customers on supply allocation for purchase orders and returns.• Liaised with third party hub on daily inventory counts and ensuring enough supply is available on hand for customers’ demands.• Involved in teams created to provide enhancements of databases and reports to allow better productivity in daily operations. Represented the AP region for such projects.• Part of the worldwide team whose main task was maintaining and upgrading job instructions.

• Handled returns from customers and ensured customers are compensated in a timely manner.• Supported Account Managers for the Asean, Japan, Korea, and Taiwan regions.• Worked closely with the internal teams in ensuring customer’s orders are fulfilled without delay.• Provided training and mentored new Hires on business processes and operations.• Generated monthly control reports for management review.• Involved in teams created to provide enhancements of databases and reports to allow better productivity in daily operations. Represented the AP region for such projects.