Azam M Email & Phone Number

Canada

Canada

 Handled inbound sales, customer service, and store support calls for home comfort and Security client  Managed, Coordinated, updated, and confirmed appointments on a regular basis Showcased excellent communication skills by engaging with a wide demographic of callers and responding to their queries Provided knowledgeable and eloquent customer service by understanding the issue and escalating it to the appropriate department for processing Resolved customer complaints by research and call backs as required

Dubai, United Arab Emirates

Juniper is a leading web application providing solutions for Travel Industry in more than 50 countries. • Main job responsibility involved handling various technical issue related to the Juniper Booking Engine• Handled & resolved Internal /External Service provider issues related to end-to-end booking management such as: rate updates, contracting of products and other request processes• Provided primary technical support for Juniper application for overall business systems• Handled Technical Service Desk by providing technical support through phone, email to end users• Resolved Level 1 issues. Elevated complex and/or high priority problems to the appropriate support groups for resolution• Responded to, and resolved technical service and supported incidents and requests using ticketing system• Followed-up with end users to provide status updates as per service level guidelines• Performed account management and maintenance for Juniper (eg. creating /modifying user accounts and permissions & performs password resets etc.)• Communicated with customers at all levels of technical and non-technical skills sets• Followed all standard operating procedures (SOP) through the effective use of Knowledge management• Trained team members on the application and guided through training manuals

Hyderabad, Telangana, India

• Provided primary support for IT department • Managed setup, Installation, configuration, and repair of computer applications for new & existing employees• Provided troubleshooting support for devices like PCs, laptops, printers• Managed daily, weekly, and monthly backup system for files, server, and other company devices• Handled Technical Service Desk by providing technical support through phone, email to end-users• Responded to, and resolved end-user service incidents, requests and logged the tickets • Performed installation, configuration of operating systems e.g., 98, 2000, XP, Vista, 8, 10, etc.• Prepared weekly and monthly status reports using MS Excel and performed post-resolution follow ups with the internal clients

Hyderabad, Telangana, India

• Handled high profile 3D modeling projects • The final output of this project is to produce DTM of 10m interval. For this we capture Break lines and Mass points as per client specifications. Using these lines DTM was generated. Terra model software was used for generating contours. The scale of the photograph was 1:10 000 & the final format in ASCII. • Supported the Customers with technical issues related to images & projects• Software Used: SSK, Microstation-7.1, 8.0

Riyadh, Saudi Arabia

Client: Ministry of Rural Affairs and Municipality (Riyadh, KSA.)• Project used Ikonos images of Jeddah and Al Kharj city provided by the client were used to capture the different features like roads, railways, buildings, water polygon, Fences etc.• Final output was provided in AutoCAD with all the necessary attributes.• Software Used: SSK, Microstation-7.1, 8.0

Cyber Security Analyst, Information Technology, A

Computer Hardware and Host­Based Security Foundations Network Architecture Design and Operations Report Writing and Communication Helpdesk.

Bachelor'S Degree, Computer Science